Are you driven by a passion for customer satisfaction? Do you thrive in a fast-paced, high-pressure environment? In this leadership role, you’ll have the opportunity to guide a top-performing team, elevate the customer journey, and make your mark in a dynamic, customer-first setting. If that sounds like you, this is your opportunity.

What You’ll Do:

Reporting to the Manager – Premium Customers, you’ll be responsible for managing the customer experience for our VIP customers, from check-out to check-in, ensuring the highest level of customer satisfaction while maximizing efficiency and profitability. Duties include, but are not limited to:

• Organizing and managing the day-to-day functions of personnel, including planning and implementing staffing schedules to meet the needs of the business, communicating, monitoring and updating business objectives, ensuring personnel are properly trained, motivated, recognized and coached in order to create a high functioning team.
• Evaluating the performance of personnel and using effective corrective action where necessary in compliance with Company policies.
• Partnering and collaborating with the key operations, fleet, customer service and other leaders to meet business objectives.
• Responding to customer concerns, inquiries, compliments and complaints and determines appropriate action to satisfy the customer.
• Adhering to and supporting Company quality assurance standards, policies and procedures.

Perks You’ll Get:

• Competitive compensation plus annual bonus eligibility
• Company vehicle provided with gas, insurance, and maintenance
• Paid time off
• 401K retirement plan with company-matched contributions
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
• Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
• Employee discounts, including discounted prices on purchase of Avis / Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

What we’re looking for:

• Strong written and oral communication skills (bilingual a plus)
• Proactive cross-functional leader and collaborative team player who is able to work in a fast-paced service-oriented work environment
• Excellent interpersonal, relationship and team building skills with the ability to lead and drive a high performing team
• Excellent analytical, creative problem solving and organizational skills, with strong attention to detail and ability to break down complex problems to actionable plans
• Strong financial acumen and forecasting skills
• 2-4 year college degree preferred (or equivalent in education, training or experience)
• 2 years management experience in related field (rental car, hospitality or customer service) a bonus!
• Valid driver’s license and legally authorized to work in the United States
• Flexibility to work all shifts, including weekends and holidays
• Willingness to work outdoors in weather conditions with moderate noise level
• This position requires regular, on-site presence and cannot be performed remotely

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

The Fine Print:

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Use of company vehicle subject to company policy. This position may be with any affiliate of Avis Budget Group.

Charlotte

North Carolina

United States of America: