Job Requisition ID

26WD97452

Position Overview

The Senior Associate Digital Renewals Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.

This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.

This role is Monday to Friday with an expectation of being in-office 3 days per week.

Key Responsibilities Execute End to End Renewal Motions:

• Independently own and execute full renewal workflows across assigned Regional Accounts.

Close Renewals

• Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance.

Drive and Close Seat Expansions

• Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches.

Monitor Auto Renewal Status

• Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment.

Customer Procurement Interaction

• Work directly with customer procurement teams to ensure renewal execution and accuracy.
• Provide mentorship to less experienced colleagues as appropriate.

Skills & Competencies

• Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight.
• Customer First Mindset: Proactively identifies customer needs and drives retention outcomes.
• Advanced Communication: Applies creative communication techniques to influence renewal decisions.
• Advanced Negotiation: Uses creative and structured approaches to secure renewals.
• CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency.

ATU (Account Team Unit) Collaboration

• Expansion Qualification: Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approaches.
• Customer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies.
• Partner Engagement: Provide light touch support to partners for partner owned accounts.
• Insights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regions.
• Feedback Loop: Provide structured feedback on product experience and packaging based on customer interactions.

Required Qualifications2+ years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment.

Demonstrated ability to independently manage high volume renewal cycles.

• Strong communication and negotiation skills with the ability to influence customer outcomes.
• Experience using CRM systems to manage pipelines, forecasts, and renewal workflows.
• Strong organizational skills and ability to prioritize across multiple renewal motions.
• Experience engaging customer procurement or commercial teams.

Preferred Qualifications Experience working in subscription or recurring revenue business models.

Proven experience identifying churn risks and upsell signals using data or customer insights.

• Familiarity with partner assisted or partner led renewal motions.
• Experience mentoring or supporting more junior sales or renewal representatives.
• Experience providing product or packaging feedback to internal stakeholders.
• Comfort working across cross regional or matrixed sales organizations.

Learn More About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based sales roles, we expect a starting On-Target Earnings (OTE) between $64,800 and $116,160. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate’s experience and geographic location and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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