Technical Support Specialist

Job Requisition ID #

26WD98981

Position Overview

Are you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk’s Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Technical Support Specialist. This role specializes in supporting our innovative PIX and Flow Capture products. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Los Angeles, CA in a hybrid capacity.

At Autodesk, we are committed to exceeding client expectations. We value a results-oriented approach and a keen eye for detail. If you thrive in a fast-paced environment, are a team player, and have a passion for customer service and the entertainment industry, we want to hear from you. This role offers ample opportunities to take on additional responsibilities and develop new skills.

Responsibilities

• Help clients maximize their use of PIX and Flow Capture products Manage support requests and resolve technical issues across various platforms

• Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)

• Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns

• Advise / Educate clients with project workflows, administration, and organization of materials

• Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction

• Identify and implement process improvements and efficiencies

• Track, take ownership of, and resolve issues through to completion

• Participate in testing new products and features

• Engage in special projects as needed

Minimum Qualifications:

• 5+ years in customer service/support. Entertainment industry experience is a plus

The Ideal Candidate:

• Excellent written and verbal English skills, with strong phone and interpersonal abilities

• Experience with Mac and Windows operating systems

• Ability to manage multiple projects simultaneously

• Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are not immediately obvious

• Ability to pick up new technology easily

• Experience working with a distributed/remote team is a plus

• Experience with Autodesk Flow Capture (formerly known as Moxion) and/or PIX

Learn More About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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