Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role:

Our Platform Infrastructure team is the backbone of everything we do at Attentive, providing a resilient and cost-effective platform that seamlessly handles billions of events from over 100 million customers daily. We own everything from compute, persistence, and networking to observability and deployments. Joining our team offers a high-growth career opportunity to collaborate with some of the world’s most talented engineers in a high-performance, high-impact culture.

As a Staff Engineer in Production Engineering, you will have the opportunity to work across all of the engineering teams at Attentive, focusing on implementing and driving cost optimizations across our Software Stack. You will collaborate and work with engineers, product managers and our finance team. Your work will drive millions of cost savings, provide enhanced visibility and improve our cost model.

What You’ll Accomplish

• Spearhead Fin Ops initiatives to increase cost transparency and optimize resource utilization across teams

• Provide guidance and mentorship to engineers on cost-optimization best practices

• Collaborate with teams across the organization to implement cost-saving measures

• Analyze, troubleshoot, coordinate, and resolve complex infrastructure issues

• Proactively lead infrastructure initiatives that have a company-wide impact

• Partner with engineering teams to influence cost-effective architectural and design choices

• Develop automation workflows to enhance team productivity and efficiency

• Foster a culture of continuous improvement by encouraging innovative thinking and challenging established norms

Your Expertise

• Bachelor's degree in Computer Science, Engineering, or related field; Master’s degree preferred

• 2+ years of experience in Fin Ops or cloud cost management

• 5+ years of experience in cloud infrastructure management, development or related roles

• Proficiency in some of the following technologies: AWS, Datadog, Kubernetes, Vantage, Terraform, Java

• Strong analytical and problem-solving skills with a keen attention to detail

• Excellent communication and leadership abilities

• Ability to work collaboratively in a cross-functional team environment

What We Use

• Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS

• Infrastructure tooling includes Istio, Datadog, Terraform, Cloud Flare, and Helm

• Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Air Flow, Postgres, and Redis, hosted via AWS

• Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright

• Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, Hugging Face 🤗, Py Torch, Tensor Flow, and Pandas

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

The US base salary range for this full-time position is $180,000 - $240,000 annually + equity + benefits

• Our salary ranges are determined by role, level and location

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values

Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer- Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.