Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Solution Design Manager Position Summary

The Solution Design Manager plays a key role in shaping how prospects and customers understand and adopt athenahealth’s solutions. This role leads strategic discovery, evaluates business needs, and develops clear, compelling solution recommendations that support organizational goals. The position is based in a hybrid work environment and requires collaboration across Sales, Customer Success, and other internal teams. This role reports to the Director of Customer Solutions Group.

About the Team

The Solution Design team partners closely with Sales, Onboarding, Customer Success, Integration Services and Product to guide prospects and customers through solution evaluation and adoption. The team’s mission is to translate business needs into actionable solution strategies that demonstrate value and drive long-term success. Solution Designers leverage market insights, workflow expertise, analytics, and cross-functional collaboration to support informed decision-making throughout the sales cycle.

Essential Job Responsibilities

• Support the sales cycle by engaging directly with prospects across organizational levels to understand goals and recommend aligned solution strategies.

• Develop solution approaches that adapt athenahealth workflows and services to meet unique customer needs.

• Prepare and deliver presentations and collateral such as whitepapers that clearly communicate solution capabilities and value.

• Lead due diligence to define minimum business requirements related to information management, patient engagement, and financial and operational workflows.

• Manage the transition from Sales to Onboarding and Customer Success for assigned engagements.

• Develop professional proposals in partnership with Sales Executives, Account Executives, Solution Consultants, and other stakeholders.

• Build market intelligence to inform solution positioning and support strategic sales opportunities.

• Guide the creation and review of ROI models, workflow analyses, and solution recommendations.

• Support team adoption of emerging AI capabilities.

• Thoughtfully and responsibly evaluate and integrate AI tools and AI outputs into internal and external workflows such as strategic analyses, proposal development, and deliverables.

• Travel required up to 50% annually.

Additional Job Responsibilities

• Contribute to continuous improvement of team processes, tools, and best practices.

• Mentor team members by sharing insights, approaches, and solution strategies.

• Support internal initiatives that strengthen cross-functional alignment.

• Participate in training sessions, workshops, and knowledge-sharing forums.

• Assist with special projects that advance team or organizational objectives.

Expected Education & Experience

• Bachelor’s degree required; advanced degree preferred.

• Demonstrated success in consultative sales or solution-focused customer engagement.

• Data driven mindset with a focus on operational precision.

• Experience building relationships with senior leaders and decision-makers.

• Strong project management and organizational skills.

• Excellent communication skills, including presentations, business writing, and negotiation.

• Demonstrated ability to apply business acumen while maintaining a high standard of professionalism.

• Ability to analyze business operations and technology-enabled processes.

• Strong influencing skills with the ability to present clear rationale for recommendations.

• Ability to learn new concepts quickly and apply them to problem-solving.

Expected Compensation

$124,000 - $210,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision:

• *In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

**Our company culture:

• Our talented  *employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

**Our DEI commitment:

• *Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

**What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity