Principal Quality Assurance Engineer at AT&T

JOB TITLE: Principal Quality Assurance Engineer

JOB LOCATION: 500 North Point Parkway, Alpharetta, GA 30005 Hybrid Position

DUTIES: Design and implement comprehensive test cases that cover all critical business scenarios, including customer order validation, service activation, suspension, resumption, and termination processes involving Wi-Fi Hub Devices. Ensure these test cases reflect real-world workflows across AT&T’s Order Graph, Neo, and RTB backend systems. Thoroughly document and report any application defects encountered during testing. This includes issues such as incorrect order processing, billing errors, or discrepancies in service status updates across systems. As part of the AIA Product team, validate customer orders with Hub Devices in the Order Graph Application to ensure successful activation in Neo and proper monthly billing through RTB. Order Graph, Neo, and RTB are AT&T backend systems responsible for order management, activation, and customer billing. Responsible for the performance of all functions involved in the quality assurance and test execution for new and existing applications and interfaces. Use testing techniques and design, develop, and analyze test plans and strategies. Write and execute test cases and troubleshoot defects for applications. Determine integrated testing solutions that include cross dependencies between organizations and programs. Develop data and environment strategies utilizing architectural skills and methodology to meet performance, usability, scalability, reliability, and security needs. Perform E2E testing encompassing the entire customer experience including sales, ordering, provisioning, activation, billing, payment processing, and customer service. Apply knowledge of networks for integrated IT and network tests to ensure services function, are properly billed, and issues can be resolved and managed. Oversee quality assurance processes for all products. Work with staff to define the optimal solution for each issue that may arise and implement in-house quality procedures, standards, and specifications. Develop automation strategies that will enhance test execution, manual test coverage, and the consistency of regression tests. Collaborate with program managers, dev leads, and architects to identify test scenarios for large programs. Report defects and follow up on their closure. Analyze test results, report test metrics, and prepare and present test reports. Use various tools and strategies, governance calls, stand-up calls, formal jeopardies, escalations, daily and weekly progress reports, and defect metrics collections to communicate progress proactively and regularly. Utilize Postman, REST, Selenium, REST Assured, and Cucumber. Use Java and Python. Write automation tests using BDD frameworks using Groovy. Write automation frameworks using Selenium for web applications. Apply knowledge of testing frameworks including JUnit and Test NG.

REQUIREMENTS: Requires a Master’s degree, or foreign equivalent degree in Applied Computer Science, Computer Engineering, or Manufacturing Engineering and Management and three (3) years of experience in the job offered or three (3) years of experience using testing techniques and designing, developing, and analyzing test plans and strategies; writing and executing test cases and troubleshooting defects for applications; performing E2E testing encompassing the entire customer experience including sales, ordering, provisioning, activation, billing, payment processing, and customer service; utilizing Postman, REST, Selenium, REST Assured, and Cucumber; using Java and Python; writing automation tests using BDD frameworks using Groovy; writing automation frameworks using Selenium for web applications; and applying knowledge of testing frameworks including JUnit and Test NG.

Our Principal Quality Assurance Engineers earn between $166,635 - $175,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Alpharetta, Georgia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.