Principal Software QA Engineer (AI-automation)About The Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Corporate Systems team delivers innovative and reliable technology solutions that power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it

About the Team

Our team drives quality across BSSe digital online sales and service experiences by scaling AI-enabled and intelligent automation throughout the CQE organization. We partner closely with Product, Engineering, and SDETs to define automation-first, risk-based quality strategies, modernize UI and API testing, and embed AI into the quality lifecycle. By reducing manual effort and accelerating defect triage through data-driven insights, we enable faster time to market, increased delivery capacity, and more reliable end‑to‑end customer journeys.

What You’ll Do

• Define automation-first, risk-based quality strategies and test plans aligned to business outcomes and release goals.

• Partner with Program Managers, Development Leads, and Architects to identify test scenarios and quality risks.

• Design, implement, and enhance test automation to improve coverage, reliability, and regression confidence.

• Drive CQE efficiency by standardizing reusable test assets and leveraging AI to:

• Accelerate automation scripting

• Analyze results faster

• Reduce redundancy and expand coverage

• Collaborate early in the design phase to define API flows, data requirements, and test strategies.

• Support sustainment and regression testing for AT&T releases.

• Perform environment shakeouts, sanity checks, and API validations.

• Contribute to data and environment strategies addressing performance, scalability, reliability, and security.

• Report defects, analyze test results, and produce quality metrics—using AI to automate reporting and improve triage.

• Communicate progress proactively through governance calls, standups, reports, and escalations.

• Coordinate across all phases of the Software Development Life Cycle (SDLC) to support certification and production deployment.

Required Technical Skills Domain & Business Knowledge

• Strong understanding of digital online platforms and self-service customer journeys, including end-to-end flows across AIA, Wireless, and Fiber.
• BSSe domain expertise across digital sales and service journeys, including:
• Authentication
• Eligibility
• Offer configuration
• Cart and checkout
• Order capture
• Provisioning and activation
• Billing
• Ability to translate business rules into comprehensive, end-to-end test scenarios.

Quality Engineering & Analytics

• Experience with quality analytics and observability, including defining and tracking CQE KPIs such as:
• Defect leakage
• Test effectiveness
• Automation stability
• Cycle time
• Proficiency using dashboards, logs, and telemetry to drive data-informed quality decisions.
• Strong defect management and triage skills, including:
• Reproduction and isolation
• Root-cause analysis
• Transaction tracing across services using correlation and trace IDs
• Hands-on troubleshooting using observability tools such as **ELK (Elastic/Kibana)**and Quantum Metric.

Automation, Tools & Technology

• 10+ years of hands-on software QA and testing experience, including 7+ years working with complex, integrated systems and service-oriented architectures.

• Strong experience with:

• REST and SOAP APIs

• XML and JSON

• API gateways

• CDNs (e.g., Akamai)

• Tools such as Postman and SOAP UI

• Intermediate to advanced experience with test automation tools, including:

• Playwright (preferred)

• Robot Framework

• Katalon

• Appium

• Hands-on experience building maintainable automation frameworks, including:

• Python proficiency

• Pytest and reusable automation libraries

• Experience with:

• API automation (REST Assured, Postman, Karate)

• Contract testing (Pact)

• Service virtualization

• Experience integrating automated tests into CI/CD pipelines using:

• Jenkins

• GitHub Actions

• Azure DevOps

• Additional technical skills considered strong assets:

• Power BI

• SQL and NoSQL databases

• Oracle

• PowerShell

• Selenium

• Azure cloud fundamentals

• GenAI-assisted testing (test generation, synthetic data, auto‑triage)

Ways of Working & Leadership

• Strong analytical and troubleshooting skills with a solid understanding of application architecture.
• Experience working in Agile/SCRUM and DevOps environments.
• Experience leading quality initiatives and mentoring team members.
• Ability to analyze complex, multi-system requirements and design end‑to‑end, customer-focused test cases.
• Experience working with vendors and offshore teams.
• Previous role as a Test Lead or Test Architect on large-scale initiatives.

Nice to Have

• Experience in performance, usability, security, and scalability testing.
• Hands-on programming or scripting experience in Java or Python (Python is the primary required language).

Education

Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Mathematics; developer nanodegree; or equivalent professional experience.

Experience

Typically requires 10+ years of related experience. This role aligns to the Technical Career Pathway (TCP).

Supervisory:

No

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Our Principal System Engineering, earns between $174,100-$261,100 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone.

– Full-time office role-

Ready to join our team? Apply today.

Weekly Hours:

40

Time Type:

Regular

Location:

• Alpharetta, Georgia, Bothell, Washington, USA:TX:Plano / W Plano Pkwy
• Adm:3400 W Plano Pkwy

Salary Range:

$155,400.00 - $261,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.