Introduction

Here at Arm, we are building the Future of Computing. Together. For Everyone. This is a technical engineering role based in Taiwan and part of the rapidly growing Arm Infrastructure Line of Business. Our Neoverse cores are leading a technology disruption! We need a Customer/ODM Support Engineer – Hardware Platform to work with the Arm Central Engineering partners and support the growing demand for Neoverse cores in the Cloud and Datacenter. You will be an individual contributor engaging and collaborating with internal and external partners to enable and support Arm Infrastructure hardware software ecosystem. Join us as we deliver solutions across Cloud, Edge, 5G, and Networking segments!

Job Overview

We are looking for a hands‑on Customer Support Engineer to help our hardware platform customers get to market faster. In this role you will work at the intersection of customer design, Arm architecture, and backend hardware engineering, providing timely technical support and leading issue‑triage activities.

Responsibilities

• Deliver first‑line hardware design support for customer server platforms based on Arm SoC.
• Review schematics and layouts, identify design risks, and recommend best‑practice improvements.
• Lead signal integrity and power integrity for customer instantiation of ARM silicon for various high-speed interfaces (eg PCIe DDR, Series)
• Work closely with silicon and Engineering teams to guide on outside in perspective and highlight gaps to drive optimized constraints for various high-speed interfaces to suit market demands
• Engage with Original Design Manufacturers (ODMs) to guide board and system layout for optimal signal and power integrity during design phase and assist during validation phase
• Partner with internal silicon, architecture, and board‑design teams to debug system‑level problems.
• Lead joint debugging sessions with OEM/ODM partners, tracking issues to closure with clear documentation.
• Create application notes, reference designs, and knowledge‑base articles to accelerate customer adoption.

Required Skills and Experience

• Bachelor’s degree in electrical, Computer, or related Engineering field.
• 8+ years of hands‑on experience in hardware system or schematic design for servers, workstations, or complex embedded boards.
• Solid knowledge of SoC and board‑level components: CPU, DDR, FLASH/ROM, PCIe, USB, I²C, SPI, UART, GPIO, and power‑delivery circuits.
• Exposure to various industry standard PHY available in the market (Eg, pcie, DDR, LPDDR, UCIe etc)
• Good understanding of silicon characterization and margin analysis in context to high-speed IO integration in system design
• Knowledge of thermal and mechanical considerations in SI design.
• Experience with scripting languages (e.g., Python, MATLAB) for simulation automation and data analysis

“Nice To Have” Skills and Experience

• Experience collaborating with ODM/OEM partners and JDM manufacturing models.
  

In Return

This role provides an outstanding opportunity to develop and contribute to the success of Arm based server solutions. We're thrilled about the innovations ahead and can't wait to have passionate individuals join our journey!

Our 10x mindset guides how we engineer, collaborate, and grow. Understand what it means and how to reflect 10x in your work:https://careers.arm.com/en/10x-mindset

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Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.