At Arctic Wolf, we're redefining the cybersecurity landscape. With our employee Pack members, spread out globally, committed to setting new industry standards. Our accomplishments speak for themselves, from our recognition in the Forbes Cloud 100,CNBC Disruptor 50,Fortune Future 50, and Fortune Cyber 60 to winning the2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC Market Scape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Lead Developer to be part of making this happen.

Role Overview:

We are seeking a strategic and execution-focused Director of Product Management to lead the transformation of Arctic Wolf’s Concierge Security™ service from an internally delivered human-led model to one that is digital first and scalable through Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) in addition to our internal team.

This role will define the vision, strategy, and execution for enabling channel partners to deliver Concierge Services effectively, supported by robust tooling, enablement, and service delivery frameworks. With your Product Management background and channel knowledge and experience, you will collaborate across Product, Engineering, Service Delivery, Partner Enablement, Training, and Go-to-Market teams to ensure successful evolution and commercialisation of the new hybrid service model.

Key Responsibilities

Strategic Leadership & Transformation:

• Define and drive the product strategy for transitioning Concierge Security™ to a hybrid internal and channel-delivered model while maintaining the value of this market differentiation for the business.

• Develop and maintain a roadmap that aligns with business goals, partner capabilities, and customer outcomes.

• Collaborate with service and business leadership to align transformation efforts with corporate strategy and market positioning.

Qualifications Required

• 10+ years of product management experience in cybersecurity, SaaS, or service-based businesses.

• Proven success in leading product transformations or channel enablement initiatives.

• Strong understanding of service delivery models, partner ecosystems, and customer success frameworks.

• Technical aptitude to understand infrastructure, APIs, and service orchestration.

• Exceptional communication and storytelling skills, with the ability to influence across all levels.

Preferred

• Experience with managed detection and response (MDR), SOAR, or security operations platforms.

• Familiarity with partner certification programs and enablement tooling.

• MBA or advanced degree in business, technology, or related field.

Travel Requirements:

• Typically, 10% or less of business travel.

Why Arctic Wolf?

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA(2021-2024),Best Places to Work – USA(2021-2024),Great Place to Work – Canada(2021-2024),Great Place to Work – UK(2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible annual leave, paid holidays and volunteer days

• Training and career development programs

• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations