Service Now Platform Architect

About the Role

Aptiv is advancing its global digital transformation through a strategic partnership with Service Now—combining Aptiv's edge‑to‑cloud intelligence with the power of the Service Now Platform to drive intelligent automation, operational resilience, and enterprise‑wide efficiency. This collaboration connects real‑time data from complex, asset‑heavy environments with modern digital workflows, enabling smarter decisions, faster response times, and a more scalable, future‑ready operating model.

As a Service Now Platform Architect, you will play a critical role in shaping this transformation—defining the platform's enterprise architecture, governing standards, and designing innovative, high‑performing solutions that maximize the impact of Aptiv's ecosystem and our strategic partnership with Service Now.

This role is responsible for defining, governing, and evolving the Service Now platform across the enterprise. This leader ensures alignment with business objectives and digital transformation initiatives, delivering scalable, secure, and high-performing solutions. The architect will collaborate with senior leadership, technical teams, and external partners to design and implement innovative Service Now capabilities that drive operational excellence and business value.

Key Responsibilities

Platform Strategy & Architecture

• Define and own the Service Now platform architecture and roadmap, aligned with enterprise strategy
• Establish and enforce platform governance, standards, and best practices
• Create and maintain technical design documentation, architecture diagrams, and platform standards

Solution Design & Delivery

• Lead design and implementation across Service Now modules: ITSM, ITOM, CSM, HAM, SAM, CMDB, Discovery, SPM, and GenAI/Now Assist
• Design scalable solutions using Flow Designer, Workflow Data Fabric, APIs, MID servers, and custom applications
• Oversee upgrades, patches, cloning, and environment strategy (Dev, Test, Sandbox, Prod)

Integration & Data Management

• Drive integration strategy with enterprise systems (Entra ID, Azure, AWS, Zabbix, Tanium, Cisco ISE, Salesforce, Microsoft 365)
• Ensure CMDB health, data quality, and reconciliation strategies
• Manage and optimize license usage and platform costs

Governance & Compliance

• Partner with security and infrastructure teams to ensure compliance and risk mitigation
• Support design and implementation of a platform operating model to achieve desired outcomes and foster adoption

Leadership & Mentoring

• Provide technical leadership and mentoring to developers and administrators
• Guide teams on configuration and coding standards, prototyping, and accelerating time-to-deployment

Required Qualifications

• Bachelor or Masters degree in Computer Science, Information Technology, Business Administration, or a related field
• 8+ years hands-on experience with Service Now
• Certifications: CSA, CAD required; CTA / CIS preferred
• Strong experience with ITSM, ITOM, CMDB, Discovery, HAM, SAM, and CSM
• Deep understanding of Service Now architecture patterns and performance optimization
• Expertise in enterprise integrations and data synchronization
• Proven ability to lead multi-instance strategies and complex migrations (clones, splits, consolidations)
• Experience in GenAI / automation (Now Assist, Virtual Agent, NLU, AI Search preferred)
• Excellent stakeholder management and communication skills
• Ability to translate business requirements into scalable technical solutions
• Cloud architecture experience (Azure/AWS)
• Performance Analytics & Reporting expertise
• Experience with large transformation programs (M&A, carve-outs, global rollouts)
• Familiarity with Agile / SAFe / DevOps methodologies

Key Attributes

• Visionary Leadership: Ability to think strategically, innovate, and implement technology solutions that support the business long term
• Collaboration & Influence: Capable of building relationships across various business units and senior management to drive organizational change
• Business Acumen: Understanding of how IT aligns with and drives business goals, particularly in corporate functions
• Problem-Solving: Skilled in resolving complex technical challenges while balancing business needs

Why Join Us?

You can grow at Aptiv

Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

You can have an impact

Safety is a core Aptiv value; we want a safer world for us and our children, one with:

• Zero fatalities
• Zero injuries
• Zero accidents

You have support

We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Benefits @ Aptiv

Benefits/Perks

• Personal holidays
• Healthcare
• Pension
• Tax saver scheme
• Free Onsite Breakfast & Lunch
• Discounted Corporate Gym Membership

Multicultural Environment

• Learning, professional growth and development in a world-recognized international environment
• Access to internal & external training, coaching & certifications
• Recognition for innovation and excellence
• Access to transportation: Grand Canal Dock is well-connected to public transportation, including DART trains, buses, and bike-sharing services, making it easy to get to and from the area

APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW!

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility. Headquartered in Dublin, Aptiv has approximately 180,000+ employees and operates 12 technical centers, as well as manufacturing sites and customer support centers in 44 countries. Visit aptiv.com.

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