Customer Service Representative

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

The Customer Service Representative is responsible for managing customer interactions and ensuring a positive experience by providing timely support, order follow-up, and issue resolution. This role acts as a key contact between customers and internal departments such as supply chain, production, and logistics.

Responsibilities:

• Respond to customer inquiries, requests, and concerns in a timely and professional manner.
• Process purchase orders and ensure accurate order entry.
• Monitor order status, shipments, and committed delivery dates.
• Coordinate with internal teams (supply chain, production, logistics) to ensure on-time delivery.
• Proactively communicate risks, delays, or changes to customers.
• Resolve issues related to orders, including shortages, delays, or quality concerns.
• Maintain accurate and up-to-date information in ERP systems and customer portals.
• Ensure proper and consistent use of customer portals, especially for high-demand accounts requiring daily interaction.
• Generate and analyze reports (OTIF, backlog, order status, etc.).
• Build and maintain strong relationships with customers.

Must Haves (Basic Qualifications):

• Bachelor’s degree in Business Administration, Supply Chain, Industrial Engineering, or related field.

• 1–3 years of experience in Customer Service, Order Management, or Supply Chain.

• Experience handling high-demand customers.

• Advanced English (required for communication with international clients).

• Experience with SAP

• Strong communication and interpersonal skills.

• Customer-oriented mindset with problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Attention to detail and strong organizational skills.

• Teamwork and cross-functional collaboration.

WHY JOIN US?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

YOUR BENEFITS AT APTIV:

• Savings Fund
• Pension Plan
• Christmas Bonus
• Attendance Bonus
• Vacation Premium
• Medical Expenses
• Life Insurance
• Social security (IMSS, INFONAVIT, Retirement)
• Recognition for innovation and excellence
• Opportunities to give back to the community

APPLY TODAY, AND TOGETHER LET’S CHANGE TOMORROW!

“Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law”

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.