Customer Support Engineer

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

This position is part of our Advanced Safety & User Experience segment.Aptiv is seeking a Systems Engineer – Customer Support for its Advanced Safety and User Experience products. You will be building and working with a team of highly motivated individuals that work on various automotive technologies to enhance driver experience, prevent accidents, and save lives.

In this role, you will be part of a group of Customer Facing specialists in charge of support processes as defined by ASPICE; for example: SPL2. Product Release, SUP10 Change Request Management, SUP9 Problem Resolution Management, SUP8 Configuration Management

Responsibilities:

Be a process expert to ensure all ASPICE support process activities are executed in the proper way for all assigned programs

• Be a process expert to ensure all ASPICE support process activities are executed properly across all assigned programs.
• Support the Release Manager in the execution of strategic plans for product releases, aligning them with business objectives and customer needs.
• Collaborate with the Release Manager to make decisions regarding product feature prioritization, scope changes, and release content, ensuring alignment with business goals and customer expectations.
• Ensure all deliverables and release documentation are created on time, with the expected content and quality.
• Be the voice of the customer and stakeholders for all release- and testing-related topics.
• Support the Problem Resolution Manager through the problem resolution process ensuring proper documentation, traceability of issues and issue management.
• Be responsible for applying problem-solving and documentation methodologies.
• Work closely with different key stakeholders and disciplines as Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and customers to drive the timely closure of all problem-related tickets.
• Stay connected with program team members to maintain a deep understanding of work progress, with a strong focus on planned release readiness.
• Perform SUP.8 Configuration Management activities for all assigned programs.
• Perform CMII Configuration and Change Management activities for all assigned programs (CR/CN process).
• Drive excellence by fostering a culture of pursuing perfection.
• Drive quality into the standard way of working.

Must Haves (Basic Qualifications):

• Bachelor’s degree in engineering discipline (Mechatronics, Computer Science, Systems, Software, or a related field).
• 1–3 years of experience in the automotive industry or consumer electronics.
• Bilingual – proficient in spoken English.
• Knowledge of ASPICE, Software Development Life Cycle (SDLC), and the V-model.
• Experience in technical management support, problem management, consulting, project management, escalation management, and/or technical support.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience with JIRA, Confluence or related tools.
• Strong interpersonal, analytical, and problem-solving skills, with a positive approach to challenges.
• Cross-functional mindset; ambitious, self-driven, adaptive, and comfortable with ambiguity.
• Ability to effectively manage multiple projects simultaneously.
• Strong soft skills, including networking, influencing, continuous learning, and a sense of ownership.

Nice to Haves (Preferred Qualifications):

• Experience with SUP.8 Configuration Management
• Experience with SUP.9 Problem Resolution Management
• Experience with SUP.10 Change Request Management
• Experience with SLP.2 Product Release Management
• Experience with CMII Change and Configuration Management (CR/CN process)
• Experience with SUP.1 Quality Assurance
• Experience with 5D/8D, Fishbones, Is-Is Not, 3L5W
• Experience in escalation management and conflict resolutions.
• Knowledge and use of visualizations and metrics dashboards to convey key messages

WHY JOIN US?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

YOUR BENEFITS AT APTIV:

• Savings Fund
• Pension Plan
• Christmas Bonus
• Attendance Bonus
• Vacation Premium
• Medical Expenses
• Life Insurance
• Social security (IMSS, INFONAVIT, Retirement)
• Recognition for innovation and excellence
• Opportunities to give back to the community

APPLY TODAY, AND TOGETHER LET’S CHANGE TOMORROW!

“Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law”

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.