
Leading company in the software industry
Customer Support Technician
福利待遇
•医疗保险
•Learning Budget
必备技能
Preventive maintenance
Troubleshooting
Equipment maintenance
Customer Service
Communication
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Singapore,SGP
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
Uses escalation policies as required to keep management informed of down situations.
Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Functional Knowledge
- Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
Business Expertise
- Has a good understanding of how the team integrates with others to achieve objectives
Leadership
- May provide informal guidance and support to more junior team members
Problem Solving
- Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
Impact
- Impacts the quality of own work and its contribution to the team
Interpersonal Skills
- Uses communication skills to regularly exchange information
Additional Information Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
No
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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关于Applied Materials

Applied Materials
PublicApplied Materials, Inc. is an American corporation that supplies equipment, services and software for the manufacture of semiconductor chips for electronics, flat panel displays for computers, smartphones, televisions, and solar products.
10,001+
员工数
Santa Clara
总部位置
$57B
企业估值
评价
10条评价
3.8
10条评价
工作生活平衡
3.2
薪酬
3.5
企业文化
3.8
职业发展
3.3
管理层
3.9
72%
推荐率
优点
Supportive and approachable management
Good benefits and training programs
Cutting-edge technology and interesting projects
缺点
Heavy workload and frequent overtime
Fast-paced and stressful environment
Limited growth opportunities
薪资范围
53个数据点
L2
L6
Mid/L4
L3
L4
L5
L2 · Financial Analyst L2
0份报告
$92,625
年薪总额
基本工资
$37,050
股票
$46,313
奖金
$9,263
$64,837
$120,413
面试评价
4条评价
难度
3.0
/ 5
时长
14-28周
面试流程
1
Application Review
2
Recruiter Screen
3
Technical/Hiring Manager Interview
4
Final Round Interview
5
Offer
常见问题
Technical Knowledge
Behavioral/STAR
Past Experience
Problem Solving
Culture Fit
最新动态
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