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Director, Field Service Engineer - (M6)

Applied Materials

Director, Field Service Engineer - (M6)

Applied Materials

Boise,ID; Hwaseong-Castle,KOR; Icheon-Godam,KOR; Seoul,KOR; Singapore,SGP; Pyeongtaek-NF Summit,KOR; Paju,KOR; Gumi,KOR; Icheon-Gwango,KOR; Hwaseong-Lucestar,KOR; Yongin-Namsa,KOR; ChunAn,KOR; CheongJu,KOR; Bundang,KOR; Osan,KOR; Hwaseong-Ehwa,KOR; Pyeongtaek-Mokok,KOR

·

On-site

·

Full-time

·

2w ago

Compensation

$160,000 - $220,000

Benefits & Perks

Healthcare

401(k)

Equity

Learning Budget

Healthcare

401k

Equity

Learning

Required Skills

Leadership

P&L Management

Budget Management

Customer Satisfaction

Strategic Planning

Problem Solving

Negotiation

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

$160,000.00 - $220,000.00

Location:

Boise,ID

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

  • Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management.

  • Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems.

  • Is the primary interface to the site account on all operational and service commitments. Owns the overall site responsibility for customer satisfaction. Interfaces with internal and external customers on business and operational issues involving the company's service commitments.

  • Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.

  • Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.

  • Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.

  • Defines performance metrics and reports on the site's progress against business unit and account specific goals.

Functional Knowledge

  • Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

  • Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

  • Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

  • Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

  • Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

  • Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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About Applied Materials

Applied Materials

Applied Materials, Inc. is an American corporation that supplies equipment, services and software for the manufacture of semiconductor chips for electronics, flat panel displays for computers, smartphones, televisions, and solar products.

10,001+

Employees

Santa Clara

Headquarters

Reviews

4.0

1 reviews

Work Life Balance

2.0

Compensation

3.0

Culture

2.5

Career

2.5

Management

2.0

25%

Recommend to a Friend

Pros

Decent pay

Cons

Poor work-life balance

Limited pay raises

Management does not address issues

Salary Ranges

37 data points

L2

L3

L4

L5

L6

Mid/L4

L2 · Financial Analyst L2

0 reports

$92,625

total / year

Base

$37,050

Stock

$46,313

Bonus

$9,263

$64,837

$120,413

Interview Experience

4 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

25%

Experience

Positive 25%

Neutral 75%

Negative 0%

Interview Process

1

Interview

2

Second Round Interview