Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

$210,000.00 - $289,000.00

Location:

Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Description

This leadership role leads all aspects of service operations for DDP Service Business Unit (SBU) supporting the after-market business for Applied materials product group. The leader engages cross-functionally to deliver world class services to Applied Materials’ customers in the semiconductor industry. This is an entrepreneurial high growth business opportunity within the Applied Global Services Business Unit

Key Responsibilities

Lead DDP SBU FSO focal team to support Service revenue growth and Margin Improvement with the following key focus areas-

• Field Performance Management – Monitors service contract KPIs; capture field learning, drive corrective actions, implement cost reduction programs
• Service Product support – Drives field qualification, adoption of service solutions (Alx, material and component Engineering) to meet KPI and demonstrate service value.
• HVP Discovery – Identify customer HVPs, tool failure modes and chronic issues for service capability development
• Partner with AGS focal to drive service contract penetrations
• Field Readiness & Scaling – Ensures CE training, documentation and certification for NPIs and sPDP
• Escalation & Issue Resolution – Serves as escalation point for complex field issues; coordinates with FSO, TSE, and BU productivity teams
• Productivity Improvement/ I&W Cost Optimization – Collaborates on I&W cost reduction projects; Drive field productivity improvement programs
• Supports development of business requirements and drives enterprise system improvement to support business needs.
• Supports selection, development and maintenance of Ops/SC partner and vendor ecosystem for refurbishment and kit clean programs
• Oversees and matrix influences all functions and partners to deliver contract performance.
• Builds strong teams and cross-functional engagement across multiple geographies & external partners including FSO, AGS Engineering, BU Ops, WWOPs, Finance, Legal etc.
• Communicates progress /execution to senior executives and stakeholders

Desired Skills, Competencies & Experience

• Technical degree with minimum 10+ years of relevant experience. CVD Hardware/Process knowledge and Fab experience is a plus
• Extremely proactive and strong leadership by example, can lead/manage through ambiguity
• Strong operations experience with a performance-based track record, productivity leadership experience a plus.
• Strong engineering (industrial engineering preference), quality systems, program management background
• Customer focused
• Strong business acumen with previous engineering experience
• Highly respected technical and operations focused leader
• Experience with production line or semiconductor manufacturing environment processes
• Positive can-do hands-on entrepreneurial attitude that builds support
• Strong communication skills and interpersonal presence that extends confidence and humility
• Experience building and delivering senior executive level presentations
• Ability to effectively manage and deliver to multiple KPIs
• Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (engineering, finance, quality, strategy, management)
• Excellent time management and project management skills

Interpersonal Skills

• Negotiates, influences and collaborates with senior executives both internally and with customer organizations; exercises sensitivity to the audience.

Additional Information Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.