Business Environment
Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally.

What You'll Do:

This role will focus on high quality operation KPI delivery**. This is accountable for supporting the** FSO (Field Service Organization)in establishing and driving a strong cadence and alignment to enable the organization to successfully deliver its KPIs. The role will enable effective communication across the FSO teams as well as other internal local and HQ stakeholders to help drive organizational priorities and deliver the DOW.

• Key Responsibilities
• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations
• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.
• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.
• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly

Strategic Program Management:

• Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.

• Manage program risks, dependencies, and stakeholder expectations.

• Operational Excellence:

• Execute process improvements across field service delivery, logistics, and customer support.

• Drive standardization and best practices across accounts and teams.

Change Management & Communication:

• Execute change communication plan, training, and stakeholder engagement

• Act as a liaison between field teams and corporate functions to ensure smooth adoption of new processes and tools.

• Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations

• Partner with stakeholders to achieve and accomplish

• Selfless and supportive approach to the role

• Minimum Qualifications

• 5 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.

• Ability to act as an influencer: nurture relationships, build rapport and establish trust across multiple stakeholders

• Organized, structured approach to execution

• Strong tactical discipline; coordinate and respond quickly to requests

• Good communication (written and verbal), organization, and influence skills

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:
Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information:

Shift:
Day (Taiwan)

Travel:
Yes, 25% of the Time

Relocation Eligible:
Yes

Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.