Apple
Apple

US-Genius Admin

RoleCustomer Success
LevelEntry
LocationSouthcenter
WorkOn-site
TypeFull-time
Posted6 days ago
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About the role

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Genius Admin, you’re a service coordinator for all customer repairs, whether it’s a quick repair or a more involved procedure, and you manage customer expectations. Additionally, you coordinate an efficient repair workflow and organize the Repair Room, helping our Genius Bar team provide world-class service for our customers.

Required skills

Customer service

Operations coordination

Workflow management

Communication

About Apple

Southcenter

Headquarters