The Device Services (DS) Infrastructure team is seeking a senior operations engineer who thrives in complex operational environments and can drive strategic change across our lab ecosystem. We manage a fleet of thousands of Apple devices used in a centralized, automated test system which is a critical tool used by engineers developing for iOS, watchOS, tvOS, and macOS.
This role acts as a force multiplier, leading cross-functional initiatives that improve how devices are managed, tracked, tested, and scaled across multiple lab sites. You will bridge the gap between lab operations, automation systems, and software services teams to deliver solutions that drive efficiency, visibility, and reliability.

Description:

We are looking for an operational problem-solver and strategic leader who understands both the technical and human sides of running high-volume test labs. You must enjoy working on multiple concurrent projects in a fast-paced environment that fosters growth, teamwork and innovation.","responsibilities":"Leading cross-functional projects spanning hardware, software, and operations to align lab workflows with automation systems and engineering needs

Partnering with software and automation teams to help us scale effectively

Identifying and resolving systemic operational issues in device intake/retirement, inventory health, and lab throughput

Driving ongoing workflow improvements across multiple sites (Santa Clara, San Diego, Munich, and future expansions)

Developing operational metrics to measure lab performance, device utilization, and process adherence

Mentoring engineers and technicians on process optimization and technical troubleshooting

Partnering with the Lab Operations Manager to execute high-impact initiatives

Preferred Qualifications:

Experience with software services, automation infrastructure, or device farm environments

Familiarity with continuous integration test systems

Experience supporting teams with multiple geographic sites

Knowledge of hardware lifecycle management and inventory tracking systems

Experience with macOS, iOS, and other Apple platforms

Creative thinker and strong problem solver with meticulous attention to detail

Minimum Qualifications:

8+ years of experience in technical operations, systems integration, or large-scale lab/test environments

Strong understanding of operational workflows from device provisioning and tracking to testing and decommissioning

Demonstrated ability to lead ambiguous, cross-functional projects with minimal oversight

Experience with scripting or automation tools (Python, Bash, Ansible, or similar)

Communication and project management skills across technical and operational audiences

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Pay & Benefits:

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $203,300 and $305,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.