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Premier operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers. The Americas Retail Fulfillment Operations team at Apple is seeking a Business Analyst Manager who combines deep business acumen with technical fluency. In this role you will lead a team of analysts while also having an opportunity to be hands-on with analytics yourself. You'll serve as a critical bridge between RFO business operations and cross functional technical teams - translating complex business needs into requirements that engineering and technology partners can act on.

This role balances driving today's operational excellence with shaping tomorrow's capabilities, including contributing to the long-term vision for technologies like AI/ML, generative AI, forecasting, and supply chain health visibility. You'll also ensure alignment across the Americas while coordinating with EMEIA, APAC, and Worldwide teams to share ideas, leverage existing solutions, and avoid duplicated effort.

Description

The Americas Retail Fulfillment Operations Business Analyst Manager is responsible for:

Team Leadership:

Lead team of business analysts focused on Retail and Online route to market metrics and insights

Guide team with building models, analyzing data, and developing insights

Develop team capabilities in modern analytics approaches including Python, AI/ML, and generative AI applications

Become an authority on supply chain KPIs and complexities to optimize Retail Fulfillment Operations

Business-to-Technical Translation:

Serve as primary liaison between RFO and cross-functional teams on technology initiatives

Translate business requirements and operational needs into clear technical specifications that technical parter teams can execute against

Represent RFO's perspective in discussions about technology solutions, ensuring business context is understood and prioritized

Partner on capital projects from concept through implementation, providing support/guidance throughout

Cadenced Based Operational Excellence:

Drive critical run-the-business alignment discussions and initiatives with cross-functional partners (LOG, SDM, WWRFO, etc)

Provide data-driven models and analysis to support key business decisions

Aggregate insights across the Americas region and influence business decisions to optimize sell-through

Identify and lead process/system improvement opportunities, including automation initiatives

Partner across all RFO fulfillment models on key initiatives and reporting requirements

Future State Vision & Strategy:

Contribute to the technology vision for RFO

Stay current on emerging technologies relevant to supply chain operations-particularly AI/ML, generative AI, demand forecasting, and supply chain visibility platforms

Identify opportunities where new technologies could transform RFO operations and articulate the business case to stakeholders

Drive alignment of systems, tools, processes, and org structures across regions (Worldwide teams, EMEIA, and APAC)

Coordinate across regions to surface reusable ideas, avoid duplicated effort, and ensure consistent strategic direction

Occasional travel required

Preferred Qualifications

Leadership & Communication:

Experience leading analytics teams through technology or methodology transitions

Strong executive presence; comfortable delivering insights and recommendations across all levels of management

Ability to articulate technical concepts in business-friendly language and vice versa

Track record of influencing decisions through data-driven models in ambiguous or fast-paced environments

Experience driving large-scale programs with measurable outcomes

Demonstrated ability to coordinate across regions or business units to share best practices and reduce duplicated effort

Natural curiosity about emerging technologies and how they could transform business operations

Technical & Analytical:

Familiarity with AI/ML concepts, generative AI applications, and their potential use cases in supply chain/operations

Experience with demand forecasting methodologies or supply chain visibility platforms

Proficiency with relational databases (e.g., Snowflake, MySQL) and visualization tools (Tableau, Thought Spot)

Six Sigma, BPI, or similar process improvement certification

MBA or advanced degree preferred

Minimum Qualifications

Bachelors degree with minimum 5-7 years of relevant Operations experience

Minimum 2 years management experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .