We are seeking a creative and hands-on Experience Quality Engineer to help shape and guide the experience for Apple's next-generation input technologies. The ideal candidate is a passionate advocate for user experience and customer voice throughout the product lifecycle.

You will join a collaborative team of developers and industry experts, working from prototypes through production. You will work at the intersection of many disciplines, on a variety of projects, and with multiple partners across Apple. You are technical and curious, learning from both technical and non-technical partners while communicating effectively across all teams.

Description

Working in the Human Interface Devices team, you will work at the physical and digital intersection of our products. You will serve as a critical facilitator across a wide range of experts in interactions, sensing technologies, and user experience, helping to align diverse perspectives toward exceptional product experiences.

You will identify scenarios where a feature or design works as written, but the "feel" or outcome isn't quite right. You will act as a strategic partner and advocate for the user-representing the voice of the user throughout the development lifecycle-to Firmware, Software, and Algorithms Developers, as well as Product Design and Human Factors teams. Using qualitative and quantitative data you generate, you will influence design decisions and guide the behaviors that define the user experience.

This role requires exceptional cross-functional collaboration and a talent for facilitation. You will curate and guide prototype demonstrations for leadership across multiple levels, connect human factors experts, interface designers, industrial designers, and marketing teams to ensure product cohesion, and help translate insights into shared understanding. You must be able to articulate user flows and clearly communicate complex experience issues to a broad scope of roles across Apple, including senior leadership in highly visible settings with schedule pressure and other constraints.","responsibilities":"Demonstrate deep empathy and care for how users interact with features, maintaining focus on user experience throughout the ideation and development process.

Engage early in the product development cycle to shape experience quality, identifying critical moments where user perspectives should guide technical and design decisions.

Aid in the design, execution, and analysis of user studies to understand a feature's performance across diverse user populations and interaction patterns, translating findings into actionable insights.

Explore critical experience issues from multiple perspectives including technical, human factors, and design, and facilitate alignment across teams.

Curate and design experience testing strategies for new features, while embracing ambiguity in feature definition and adapting as requirements evolve.

Assess, quantify, and guide the "magic" of Apple's input technologies, identifying edge cases in human-device interaction.

Analyze complex data sets to provide actionable feedback to developers, designers, and leadership to build intuition about user interactions with new features and experiences.

Deliver exceptional work in high-pressure, high-visibility settings with tight timelines, serving as a trusted partner across organizations.

Preferred Qualifications

3+ years of experience in experience quality or development with a track record of shipping quality consumer products

Proven ability to facilitate alignment across diverse teams and stakeholders

Experience with using mixed methods to deliver both qualitative and quantitative learnings about user experiences

Ability to build custom analysis and visualization tools to help understand user behavior and experience data

Ability to navigate the full technology stack, from embedded firmware to iOS/macOS applications, to curate compelling experience demonstrations

Experience working with human factors teams, interface designers, industrial designers, or marketing teams on product development

Eagerness to focus on user experience, with proven ability to advocate for the user throughout the development process

Ability to articulate complex user flows and experience issues to senior leadership and cross-functional teams

Minimum Qualifications

Passion for understanding how things work, and how users interact with technology

Excellent communication skills, attention to detail, and aesthetic sensibility

Ability to collaborate across disciplines and communicate technical concepts to both technical and non-technical partners

Bachelor's degree in Computer Science, Computer Engineering, Human Engineering or equivalent experience

2+ years of experience in software development, validation, or a related technical field

Proficiency with Python and C++ or Swift (or other similar languages)

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.