At Apple, we focus deeply on our customers' experience. Apple Ads brings this same approach to advertising, helping people find exactly what they're looking for and helping advertisers grow their businesses.

Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes-from small app developers to big, global brands. Because when advertising is done right, it benefits everyone!

The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support business operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.

Description

Provide internal and external client support for Apple Ads systems and technical tools

Investigate and solve technical issues

Lead support issues by providing data and analysis to Operations, Engineering and Product teams

Monitor, analyze, and report on support efforts to key internal partners

Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions

Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers

Assist internal Apple teams with policy enforcement and management efforts

Promote ongoing education for supported teams on internal tools and products

Develop support content and implement training for internal partners

Flexible to work with partners and teams across multiple time zones

Flexible to work on weekends and holidays on rotation

Preferred Qualifications

An ability to create and revise email communication quickly and articulate the message to partners

Ability to resolve challenges and prioritize workloads

Ability to work independently and with a team in a dynamic fast-paced environment

Well organized, with exceptional attention to detail

Flexible to work with others in multiple time zones

Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus

Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely

Excel in a dynamic environment and function effectively in the context of ambiguity

Self-starter, inquisitive and a propensity to socialize ideas and drive innovation

Search/Performance advertising experience is a plus

B2B advertising experience is a plus

Developer relations experience is a plus

Minimum Qualifications

Experience (3-5 years) in Advertising Operations or similar customer support role

Experience in a customer support organization focused on customer satisfaction

Fundamental knowledge of ad operations and ad delivery services

Experience reviewing technical requirements documentation

Bachelor's Degree or equivalent:

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $121,300 and $213,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.