AI/ML Software Engineer - SES Gen AI Solutions, IS&T

Would you like to be part of a team that impacts millions of users every single day? Does building highly scalable data-driven systems to tackle real-world problems with a customer-experience centric focus excite you? Do you lose sleep pondering about the algorithm that accurately predicted your recommendation? If so, we'd love to hear from you.

We are looking for a highly skilled AI/ML Engineer with strong hands-on experience in Machine Learning and Generative AI to design, develop, and deploy intelligent solutions for modern contact center platforms that have direct and measurable Product Quality impact to Apple. You will work on building scalable AI systems that power chatbots, voice assistants, speech analytics, and automated customer support workflows. You will collaborate with product managers, data scientists, and platform engineers to implement end-to-end AI pipelines, including model development, deployment, and optimization. The role requires deep expertise in LLMs, conversational AI, and real-time inference systems used in enterprise customer service environments.