The Apple Services Engineering team builds products and services for our customers, and helps the rest of Apple do that too. These are the people responsible for products such as Apple Music, Podcasts, TV+, tvOS, App Store, i Cloud, Business & Education, as well as technologies like Commerce, Search & Recommendations, Data Platform, and many more. The AI, Search & Knowledge Platforms team builds amazing products and services for Apple's customers while serving as a foundational partner to teams across Apple. The team delivers world-class AI, search, and knowledge systems powering Siri, Apple Intelligence, Safari, and i Message, and operates the foundational platforms and infrastructure that keep these intelligent experiences running at hyperscale.

Apple Services Engineering builds the products and services Apple's customers love - and helps the rest of Apple do the same. Our teams power Apple Music, Podcasts, TV+, App Store, i Cloud, Commerce, Search & Recommendations, and much more.

About the team:

The AI, Search & Knowledge Platforms team delivers world-class AI, search, and knowledge systems powering Siri, Apple Intelligence, Safari, and i Message - running at hyperscale across 35+ languages in 175+ countries.

Description

We're looking for a senior Organizational Program Manager to drive efficiency, build scalable processes, and partner with engineering leadership across a large AI engineering organization. You'll own complex programs end-to-end, bring data-driven insight to leadership decisions, and develop repeatable solutions that scale. You'll advise senior leaders on organizational strategy, influence cross-functional stakeholders, and drive the programs shaping the next generation of AI at Apple.","responsibilities":"Own the rhythm of business for senior engineering leadership - designing, facilitating, and continuously improving staff meetings, leadership syncs, and working groups with a focus on outcomes and follow-through

Track and drive action items from leadership forums; surface blockers, escalate risks, and close commitments with accountability

Lead end-to-end planning of quarterly business reviews, planning cycles, and offsites - owning narrative structure and ensuring each session drives meaningful decisions

Establish a structured intake process for leadership priorities, triaging requests and keeping the org focused on highest-impact work

Translate headcount, engagement, and operational data into actionable insights for senior leaders

Measure the impact of process and tooling changes; use data to iterate and build the case for continued investment

Synthesize complex cross-functional information into concise, well-reasoned recommendations for leadership

Lead headcount planning, fiscal budget management, space planning, and growth planning end-to-end - serving as the primary coordination point between engineering leadership, finance, and admin

Identify inefficiencies and design scalable, repeatable solutions; document and socialize frameworks for broad org adoption

Navigate complex, ambiguous organizational challenges with sound independent judgment

Build trusted partnerships across Engineering, Finance, People, L&D, and Communications to align priorities and drive coordinated execution

Influence without authority - align teams with competing priorities and drive consensus on complex, multi-party decisions

Serve as a thought partner to senior leaders - anticipating needs, preparing them for key conversations, and providing candid, well-reasoned perspectives

Identify cultural gaps and org health signals through qualitative and quantitative sensing; translate findings into concrete programs spanning career development, engagement, manager effectiveness, and inclusion

Own employee engagement programs end-to-end - setting measurable goals, tracking outcomes, and iterating based on data

Mentor junior program managers and contribute to team norms and ways of working within the Organizational Programs team

• Own audience-tailored communication plans
• All Hands, leadership updates, team blogs, and internal documentation

Partner with senior leaders on communications strategy; translate complex engineering and organizational topics into compelling content for audiences from ICs to executives

Preferred Qualifications

Experience embedded in an ML, Generative AI, or large-scale platform engineering org; familiarity with AI/ML development cycles and team structures

Track record of influencing cross-functional stakeholders and driving alignment without direct authority

History of designing scalable processes and frameworks - not just executing existing ones

Experience mentoring or developing junior program managers or coordinators

A true team player and trusted partner - someone who shows up for the broader org, collaborates generously, and always keeps the bigger picture in mind

Exceptional interpersonal skills; ability to build trust and work effectively across functions, levels, and global locations

Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously

Excellent written and verbal communication; able to distill complex, ambiguous information into clear narratives for diverse audiences

Experience planning large-scale events - offsites, All Hands, leadership summits - including logistics and content

Adaptable and composed through change; able to re-prioritize fluidly

Comfortable handling sensitive and confidential information with integrity and discretion

Proficiency with Keynote, Pages, Numbers, and Apple tools preferred

Minimum Qualifications

7-10 years as a Chief of Staff, Senior Program Manager, Senior Operations Manager, or equivalent - with demonstrated end-to-end program ownership and strong autonomy

Experience working directly with and influencing senior leaders in a software engineering org, ideally in AI, ML, or platform domains

Proven ability to drive programs with measurable outcomes - encompassing design, implementation, and iteration, not just execution support

Strong understanding of the software development lifecycle and how engineering teams are structured and operate

Demonstrated ability to analyze organizational data and translate it into clear leadership recommendations

Bachelor's degree or equivalent, relevant work experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,300 and $263,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.