Agent Development Engineer, Customer Systems

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates Apple Care's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.
There are jobs and then there are opportunities! This is your opportunity to do the best work of your life. Join us, the team that serves as Apple’s nerve center: Apple Information Systems and Technology group!
We are seeking a highly innovative and specialized Agent Development Engineer to design, build, and deploy autonomous AI systems. Unlike traditional software or chatbot developers, you will create intelligent agents that leverage Large Language Models (LLMs) to reason, plan, use tools, and execute multi-step actions independently to achieve specific goals, fundamentally transforming how Apple operates and delivers customer experiences.
When you join IS&T, you’ll help design and manage systems, frameworks, and apps that countless Apple customers and employees rely on every day. Together, we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best, and crafting magical experiences for our customers!