The Talent Development Operations Leader is responsible for overseeing the operational execution of Aon’s learning, talent, and performance management ecosystem.

This role leads the processes, systems, and providers that enable high-quality talent development operations, leading a team that provides the day-to-day execution and operational support that enable premium service delivery.

Partnering closely with People Strategy, Learning & Development, and Business Leaders who define the overall talent development strategy, this role translates strategy into scalable, efficient, and well-governed programs, processes, and systems.

Our office is situated in Cracow, and we embrace a hybrid working model (50/50).

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like: Program Management Provide end-to-end operating model guidance and navigation for talent, learning, and performance programs Partner with People Strategy, Learning & Development, People Business Partners, and business leaders to ensure seamless program delivery and execution Support the transformation and optimization of talent/learning and performance processes and assist with deploying new programs and initiatives Inform and operationalize new Workday functionalities (and related HR technologies); design and implement corresponding service delivery models to meet strategy requirements.

Translate talent development strategy into clear operational plans, timelines, and roles/responsibilities for internal delivery teams and third-party providers Ensure all programs are delivered on time, within scope, and in alignment with defined quality, service levels, and governance standards Process Optimization & Governance: Develop, document, and maintain efficient workflows for learning, performance, and talent initiatives, leveraging technology and best practices.

Identify opportunities for process improvement, standardization, and automation; implement solutions to enhance scalability, efficiency, and user experience Establish and maintain standard operating procedures (SOPs) and governance artifacts (e.g. decision rights, intake processes, prioritization criteria, and change controls) Create and maintain process flows for performance, talent, and learning processes, ensuring alignment with the broader talent development operating model Monitor process performance against defined metrics; use data and feedback to drive continuous improvement Ensure compliance with applicable data privacy, security, and regulatory requirements related to learning and talent data Service Delivery & Vendor Management Serve as the main domain liaison for third party providers responsible for Tier 1 query support and Tier 2 operational support for talent, performance, and learning.

Ensure effective knowledge sharing, updates, and handling of blocking issues.

Supervise and support outsourced operational teams, proactively addressing process issues, gaps, and quality concerns Define and handle service delivery expectations, metrics, quality checks, and continuous improvement with third-party providers Build and maintain standard People Operations materials for respective domain (e.g. scope catalog, annual roadmap, process maps) Maintain and continuously improve Manager and Employee Self-Service Job Aids based on Workday performance and learning business processes.

Define and monitor operational metrics and dashboards for learning and performance management (e.g. utilization, cycle times, NPS/CSAT, system adoption, data quality) Partner with People Organization Talent Development & People Strategy teams to provide insights and recommendations based on operational, system, and learner data Regularly gather feedback from partners and learners to refine and enhance operational effectiveness and experience Technology, Systems, & Data Oversee day-to-day operational use and administration requests for Workday Learning, Performance, and related talent platforms in partnership with HRIT Inform system configuration and improvement needs according to operational requirements, user feedback, and strategic priorities Ensure data quality and consistency across learning, performance, and talent development processes; support reporting and dashboarding needs for HR and business partners Participate in and/or lead testing, change management and communications related to system releases, updates, integration, and new functionality Evaluate and support implementation of new tools and technologies that improve the learner, manager, and administrator experience or operational efficiency People Leadership & Stakeholder Management Lead, develop, and coach a team responsible for learning and performance operations, administration, and vendor coordination Set clear goals, expectations, and development plans for team members; provide ongoing coaching and feedback Foster a culture of customer service, solutions orientation, operational excellence, continuous improvement and data-driven decision-making Ensure appropriate resource planning, workload balancing, and cross-training across the team Act as the primary operational partner to critical collaborators, ensuring alignment between strategy & execution Collaborate with People Business Partners, People Operations, HRIT, and business leaders to ensure talent development operations support broader people and business priorities Skills and experience that will lead to success: Extensive experience in Learning & Development, or Talent Management Previous experience leading people and/or operational teams; Demonstrated people leadership capabilities to set clear expectations, coach and develop team members, and foster a culture of accountability and high performance Hands-on experience with learning and/or performance administration platforms (ideally Workday Learning & Performance modules); understanding data structures, and bringing to bear reporting to drive decisions

Experience: managing or overseeing third-party vendors or outsourced service providers Demonstrated success designing, documenting, and improving operational processes and governance structures Strong project and program management skills with the ability to lead multiple initiatives and partners Good communication, partner management, and change management skills Proven experience supporting and/or leading complex projects through to completion, with a solutions-focused approach and persistence in driving issues to resolution

Experience: operating in a global environment, including collaborating across regions and time zones; willingness to accommodate non-standard working hours for global calls and project needs

Experience: with case management systems (ideally Service Now) and data analysis and reporting tools Operational excellence outlook to build and maintain efficient, scalable, and reliable processes and workflows Strong customer focus to design and run operations that create a positive, user-friendly experience for colleagues, managers, People Partners & Leaders, and business partners Continuous improvement approach to proactively find opportunities to enhance processes, tools, and ways of working and lead implementation of improvements Strong change agility to effectively run and communicate change in a dynamic environment, ensuring smooth adoption of new processes, systems and operating models Solid planning and organizational skills; able to structure work, and set priorities Demonstrated ability to work with limited direction and operate independently; proactive, and self-directed in moving work forward Strong problem-solving approach; quickly identifies issues, evaluates options, and recommends practical solutions How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce.

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued!

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email Reasonable Accommodations@Aon.com Please attach CV in English only! #Businessuport 2026-100359
The Talent Development Operations Leader is responsible for overseeing the operational execution of Aon’s learning, talent, and performance management ecosystem.

This role leads the processes, systems, and providers that enable high-quality talent development operations, leading a team that provides the day-to-day execution and operational support that enable premium service delivery.

Partnering closely with People Strategy, Learning & Development, and Business Leaders who define the overall talent development strategy, this role translates strategy into scalable, efficient, and well-governed programs, processes, and systems.

Our office is situated in Cracow, and we embrace a hybrid working model (50/50).

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like: Program Management Provide end-to-end operating model guidance and navigation for talent, learning, and performance programs Partner with People Strategy, Learning & Development, People Business Partners, and business leaders to ensure seamless program delivery and execution Support the transformation and optimization of talent/learning and performance processes and assist with deploying new programs and initiatives Inform and operationalize new Workday functionalities (and related HR technologies); design and implement corresponding service delivery models to meet strategy requirements.

Translate talent development strategy into clear operational plans, timelines, and roles/responsibilities for internal delivery teams and third-party providers Ensure all programs are delivered on time, within scope, and in alignment with defined quality, service levels, and governance standards Process Optimization & Governance: Develop, document, and maintain efficient workflows for learning, performance, and talent initiatives, leveraging technology and best practices.

Identify opportunities for process improvement, standardization, and automation; implement solutions to enhance scalability, efficiency, and user experience Establish and maintain standard operating procedures (SOPs) and governance artifacts (e.g. decision rights, intake processes, prioritization criteria, and change controls) Create and maintain process flows for performance, talent, and learning processes, ensuring alignment with the broader talent development operating model Monitor process performance against defined metrics; use data and feedback to drive continuous improvement Ensure compliance with applicable data privacy, security, and regulatory requirements related to learning and talent data Service Delivery & Vendor Management Serve as the main domain liaison for third party providers responsible for Tier 1 query support and Tier 2 operational support for talent, performance, and learning.

Ensure effective knowledge sharing, updates, and handling of blocking issues.

Supervise and support outsourced operational teams, proactively addressing process issues, gaps, and quality concerns Define and handle service delivery expectations, metrics, quality checks, and continuous improvement with third-party providers Build and maintain standard People Operations materials for respective domain (e.g. scope catalog, annual roadmap, process maps) Maintain and continuously improve Manager and Employee Self-Service Job Aids based on Workday performance and learning business processes.

Define and monitor operational metrics and dashboards for learning and performance management (e.g. utilization, cycle times, NPS/CSAT, system adoption, data quality) Partner with People Organization Talent Development & People Strategy teams to provide insights and recommendations based on operational, system, and learner data Regularly gather feedback from partners and learners to refine and enhance operational effectiveness and experience Technology, Systems, & Data Oversee day-to-day operational use and administration requests for Workday Learning, Performance, and related talent platforms in partnership with HRIT Inform system configuration and improvement needs according to operational requirements, user feedback, and strategic priorities Ensure data quality and consistency across learning, performance, and talent development processes; support reporting and dashboarding needs for HR and business partners Participate in and/or lead testing, change management and communications related to system releases, updates, integration, and new functionality Evaluate and support implementation of new tools and technologies that improve the learner, manager, and administrator experience or operational efficiency People Leadership & Stakeholder Management Lead, develop, and coach a team responsible for learning and performance operations, administration, and vendor coordination Set clear goals, expectations, and development plans for team members; provide ongoing coaching and feedback Foster a culture of customer service, solutions orientation, operational excellence, continuous improvement and data-driven decision-making Ensure appropriate resource planning, workload balancing, and cross-training across the team Act as the primary operational partner to critical collaborators, ensuring alignment between strategy & execution Collaborate with People Business Partners, People Operations, HRIT, and business leaders to ensure talent development operations support broader people and business priorities Skills and experience that will lead to success: Extensive experience in Learning & Development, or Talent Management Previous experience leading people and/or operational teams; Demonstrated people leadership capabilities to set clear expectations, coach and develop team members, and foster a culture of accountability and high performance Hands-on experience with learning and/or performance administration platforms (ideally Workday Learning & Performance modules); understanding data structures, and bringing to bear reporting to drive decisions

Experience: managing or overseeing third-party vendors or outsourced service providers Demonstrated success designing, documenting, and improving operational processes and governance structures Strong project and program management skills with the ability to lead multiple initiatives and partners Good communication, partner management, and change management skills Proven experience supporting and/or leading complex projects through to completion, with a solutions-focused approach and persistence in driving issues to resolution

Experience: operating in a global environment, including collaborating across regions and time zones; willingness to accommodate non-standard working hours for global calls and project needs

Experience: with case management systems (ideally Service Now) and data analysis and reporting tools Operational excellence outlook to build and maintain efficient, scalable, and reliable processes and workflows Strong customer focus to design and run operations that create a positive, user-friendly experience for colleagues, managers, People Partners & Leaders, and business partners Continuous improvement approach to proactively find opportunities to enhance processes, tools, and ways of working and lead implementation of improvements Strong change agility to effectively run and communicate change in a dynamic environment, ensuring smooth adoption of new processes, systems and operating models Solid planning and organizational skills; able to structure work, and set priorities Demonstrated ability to work with limited direction and operate independently; proactive, and self-directed in moving work forward Strong problem-solving approach; quickly identifies issues, evaluates options, and recommends practical solutions How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce.

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued!

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email Reasonable Accommodations@Aon.com Please attach CV in English only! #Businessuport