Customer Account Specialist at Analog Devices

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

Customer Account Specialist (CAS)

The Customer Account Specialist (CAS) works closely with ADI Account Team to proactively manage all aspects of assigned customer's demand stream with ADI. Also serves as a liaison between the customer, ADI sales, Franchised Distributor and ADI manufacturing for their assigned customer. The overall objective of this position is to keep customer requirements and ADI’s supply in line by gathering data and completing required analysis to be shared with external and internal customers. A successful candidate will be able to deal with a high-pressured environment with rapidly changing data and short deadlines. Scope includes analyzing customer demand patterns, and partnering with Sales to drive current revenue plan.

Principal Responsibilities:

• Interfacing with and coordinating across Business Unit and Manufacturing functions (Sales, Customer Service, Planning/MFG) to align forecasts and revenue plans, facilitating Manufacturing's operational support towards key business strategies/initiatives

• Build key relationships with ADI’s customers

• Identify key issues across a broad range of areas and effectively communicate recommendations and findings to executive leadership

• Directly manage critical supply chain situations, delivering status updates and leading customer meetings (calls and/or face to face)

• Supply Chain Analysis - understand supply position at each stage of production

• Drive Global Supply Manager (GSM) interaction with respect to forecasted quantities on the assigned programs

• Review forecast data submitted by the customer for accuracy and changes, and question the customer on any forecast issues

• Coordinate the completion of Supply Health reports and share the reports with the customer

• Maintain the available dashboards for ease of data sharing; review the shipment history and existing backlog and include the additional data with the summary to ADI teams

• Driving proper purchase backlog coverage from either Direct or Distribution channel that inline with End Customer Backlog and the forecast

• Assist Sales to submit quotes in system, and sample applications

Requirements:

• Bachelor's degree

• Excellent verbal and written communication skills both in English and Mandarin

• Organized and a multitasker

• Strong computer and Excel/ Power Point skills

• Ability to see situations from a Macro point of view

• Preferably, experience in Operations or Supply Chain management

*For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.

Department of Commerce:

• Bureau of Industry and Security and/or the U.S.

Department of State:

• Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.*

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days