Career Category

Sales & Marketing Operations:

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

CD&A – Senior Manager, IC Governance, Audit & Program Management

What you will do

The US Field Excellence team provides guidance and support to the sales organization by optimizing field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation. This role sits within the Incentive Compensation team and is instrumental as IC programs grow in complexity, scale, and regulatory scrutiny. It ensures disciplined governance, audit readiness, and consistent execution across all U.S. field incentive programs.

Let’s do this. Let’s change the world. In this vital role the Senior Manager, IC Governance, Audit & Program Management will lead IC governance processes, own enterprise-level IC audit readiness, and drive disciplined program management across IC design and operations. The individual will support governance and delivery for multiple U.S. field incentive plans covering large, multi-therapeutic sales organizations. This role is an individual contributor with enterprise-wide influence.

The role partners closely with Sales Operations, Finance, HR, Compliance, IT, and Audit to ensure IC programs meet business needs while adhering to control and compliance standards.

Flexible Commuter role to Thousand Oaks, CA or Deerfield, IL office. You will work on-site 2 to 3 days a week.

This position reports to the Director Incentive Compensation and will be responsible for the following:

IC Governance and Policy

• Lead the annual review and governance of the Amgen Field Incentive Plan (FIP) policy in partnership with HR, Employment Law, and the IC Directors
• Drive continuous improvement across IC governance, audit readiness, controls, and execution discipline
• Manage portfolio-wide IC governance forums and escalation processes to enable timely, well-informed decision-making
• Define and enforce decision rights, escalation paths, and approval authorities across IC programs

Audit Controls & Compliance

• Own enterprise-level IC audit readiness strategy, including control design, documentation standards, and issue remediation; partner with Finance, Compliance, and Audit
• Identify, manage, and mitigate legal and compliance risk across IC programs; support issue remediation as needed
• Lead end-of-year IC reviews to assess compliance with SOPs, identify gaps, and define improvement opportunities for future cycles
• Drive reduction in repeat audit findings and control deficiencies year over year

Program & Delivery Management

• Provide governance oversight for IC payroll processing, ensuring strong controls, issue escalation, and separation of duties
• Lead IC service delivery governance with offshore/shared services teams (service standards, throughput, quality, controls, and escalations)
• Act as the escalation owner for complex IC operational issues across Sales Operations and vendors
• Manage vendor performance, SLAs, and cost efficiency for IC program support
• Maintain process maps/standard work instructions for IC operations and controls

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The incentive compensation professional we seek is a collaborative leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of incentive compensation, sales operations, compliance, or program management experience

OR

Master’s degree and 4 years of incentive compensation, sales operations, compliance, or program management experience

OR

Bachelor’s degree and 6 years of incentive compensation, sales operations, compliance, or program management experience

OR

Associate’s degree and 10 years of incentive compensation, sales operations, compliance, or program management experience

OR

High school diploma / GED and 12 years of incentive compensation, sales operations, compliance, or program management experience

Preferred Qualifications:

• 2+ years in a leadership or governance role, preferably in a large and complex organization
• Functional Leadership: Ability to drive and influence incentive compensation governance and program effectiveness
• Technical Expertise: Strong knowledge of incentive compensation principles, practices, and trends
• Planning and Process Optimization: Assess incentive compensation program processes and operations, identify challenges and/or opportunities, and implement improvements
• Highly Organized: Ability to work independently and manage multiple priorities while ensuring precise coordination between onshore and offshore teams operating across a large time difference in order to optimize turnaround times
• Excellent Communication: Convey information clearly, accurately, and succinctly to a diverse audience
• Collaboration: Ability to work effectively across various stakeholders and cross functional partners
• Experience with SOX / internal controls; compliance committee or governance forum leadership

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Salary Range

140,468.00 USD - 182,646.00 USD