Career Category

Operations

Job Description

Amgen is the world’s leading biopharmaceutical company with a versatile portfolio of products. Our science-based approach has led to the discovery of novel therapies in the areas of cardiovascular disease, oncology, bone health, neuroscience, nephrology and inflammation. Our patient-centred culture fuels our commitment to delight their experience with innovative medicine delivery systems. At Amgen, new ideas are not just welcomed but celebrated.  You will be joining a team of over 20,000 inspirational colleagues eager to have a positive impact with one mission: to serve every patient every time.

What you will do

As a member of the ADL Technology Team, this role will support and enhance computerized systems within a highly GMP-regulated environment by translating operational and quality requirements into compliant system specifications. Ensure all system changes adhere to established quality procedures and work closely with Quality Assurance, Manufacturing, Supply Chain, and external vendors to meet audit and regulatory expectations. Demonstrate a strong understanding of GMP principles, with a consistent focus on data integrity, high-quality documentation, and regulatory compliance.

ADL Technology Operations Support: Sr Business Systems Analyst, Operations Technology.

This position will report to the Associate Director, Technology in Ireland.
Responsibilities include but are not limited to:

• Effectively manage relationships with business partners and delivery of L2 support services to customers. Liaison between business stakeholders and product owners.
• Troubleshoot and resolve system issues in the manufacturing and supply chain area within SAP environment, including master data maintenance.
• Support system configuration, testing, and deployment activities across the application lifecycle.
• Own responsibility for system availability, security, validation, compliance, and lifecycle management (e.g. CMMS, QBMS).
• Coordinate with internal partners and external vendors on system upgrades, ongoing support, and enhancements.
• Collaborate closely with Quality Assurance, Manufacturing, Supply Chain, and Automation partners, maintaining documentation, SOPs, and system configuration records.
• Ensure adherence to internal policies, data governance standards, and regulatory requirements.
• Utilize AI, visualizations and digital solutions to improve efficiency and productivity.
• Communicate with transparency and influence.
• Travel: Domestic and international travel up to 20% may be required.

Basic Qualifications:

• Bachelor's degree and 6 years of Information System and/or manufacturing technology experience
• Master’s degree and 4 years of Information System and/or manufacturing technology experience

Preferred Qualifications:

• Bachelor’s degree in computer science, Engineering, or Information Systems
• Understanding of GMP‑regulated environments
• Technical depth across Information and Operations Technology (IT/OT) and demonstrated ability to lead technology change.
• Strong hands‑on experience with SAP in manufacturing and SCM contexts.
• Experience with SAP master data and pricing, Manufacturing and quality systems (CMMS, QBMS), Service Now request and change workflows.
• Strong stakeholder communication across technical and business teams, including experience engaging with senior stakeholders.

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