Career Category

Sales

Job Description

Key Account Manager

• Thyroid Eye Disease

Kuala Lumpur, Malaysia

HOW MIGHT YOU DEFY IMAGINATION?

Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) are the fastest growing region in Amgen. Now we are hiring a Key Account Manager for Thyroid Eye Disease in Malaysia.

Live

What you will do

The key account manager role focuses on converting clinical demand into operationalized patient starts by enabling treatment readiness across complex healthcare accounts.

This role requires close coordination with cross-functional teams and external stakeholders to optimize the Thyroid Eye Disease (TED) patient journey and ensure timely diagnosis, referral, and treatment initiation.

Main Responsibilities

• Build strong relationships with key decision makers, prescribers, and multidisciplinary stakeholders
• Identify customer needs and translate insights into opportunities to improve patient outcomes and treatment access.
• Contribute field insights to support brand strategy development and launch readiness planning.
• Map referral networks and patient pathways across institutions to improve patient flow and reduce delays in diagnosis and treatment
• Identify account-specific barriers to access and collaborate with internal teams to develop solutions
• Coordinate closely with Marketing, Medical and Market Access teams to execute integrated account strategies.
• Deliver tailored messaging to key stakeholders across multiple specialties involved in TED management.
• Integrate omnichannel engagement strategies including face-to-face interactions, virtual engagements, and digital platforms.
• Utilize CRM systems and market data to monitor account progress and customer engagement.
• Track key performance indicators including account plan execution, stakeholder engagement, and patient start milestones.

Preferred Qualifications

• Bachelor’s degree in Life Sciences, Pharmacy, Medicine, or related field.
• Minimum 3-5 years of experience in pharmaceutical sales, key account management, or medical engagement roles.
• Experience in rare diseases, specialty care, ophthalmology, endocrinology, oncology, or complex markets preferred.
• Strong understanding of hospital environments and multidisciplinary care pathways.

Skills & Capabilities

• Strong relationship-building and stakeholder management skills.
• Strategic thinking and account planning capability.
• Highly independent, self-motivated, and results-driven
• Ability to thrive in a fast paced and dynamic environment, and manage multiple priorities.
• Familiarity with CRM systems and digital engagement tools.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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