Associate IS Engineer - Salesforce

Career Category

Information Systems:

Job Description

Job Summary:

As an Associate IS Engineer at Amgen, you will be responsible for developing and maintaining Salesforce applications to meet business needs. You will collaborate with a team of Business Owners, Operations, software engineers, Architects, Product owners, Business Analysts, participate in the full software development life cycle, and ensure the delivery of high-quality code and solutions. Your strong programming skills, problem-solving abilities, and attention to detail will contribute to the development of robust and scalable software solutions.

Roles & Responsibilities:

• Design and implement Salesforce Lightning components using LWC and Aura frameworks to enhance platform functionality and user experience.

• Configure roles, profiles, permission sets, and region-wise security and sharing settings to ensure appropriate access control across user groups.

• Create and customize standard and custom objects, page layouts, validation rules, record types, and formula fields to meet business requirements.

• Develop and maintain Apex classes, triggers, Visualforce pages, and custom controllers as needed.

• Design and implement integrations between Salesforce and external/internal systems using REST/SOAP APIs and middleware.

• Utilize Copado deployment tools to manage source control, deployments, pipeline automation, and environment management in support of release processes

• Apply Salesforce development best practices to ensure code reusability, maintainability, and compliance with performance and scalability standards.

• Troubleshoot and resolve development or configuration issues during lower environments and production support cycles.

• Participated in design reviews, sprint planning, and code reviews, contributing to Agile/Scrum ceremonies and delivery cycles.

• Maintain documentation including technical design, solution architecture, and release notes when required for enhancements and projects.

• Ensure all development work adheres to GxP, CSV, and compliance requirements, including documentation traceability and audit readiness.

• Collaborate with business analysts, QA, validation, and infrastructure teams to deliver reliable and compliant Salesforce solutions.

• Stay up to date with Salesforce platform releases, new features, and emerging technologies to drive innovation and platform optimization.

• Ensure to perform Unit testing on the functionality before moving to higher environments.

• Able to support the operations team with User Access Management or Configuration changes or Data Migration activities on demand.

• Ability to use Salesforce Rubric configuration and inculcate required assessment to calibre the functionality.

• Ensure data integrity through effective use of SOQL, SOSL, data loader, and batch processes.

• Ability to adapt to the changing needs of the technical needs of the system.

Basic Qualifications:

• Bachelor’s /master’s degree and over 2-6 years of Computer Science, IT or related field experience

Preferred Qualifications:

• Bachelor’s /master’s in computer science, Information Technology, or a related technical field

• 2-6 years of experience in Salesforce development including Lightning Components, Apex, Visualforce, and platform configuration

• Hands-on experience with Salesforce security models, role hierarchy, sharing rules, and field-level access

• Solid hands-on experience of implementing Salesforce Configurations, Apex, LWC, Aura

• Strong understanding of Salesforce object model, workflows, validation rules, and triggers

• Experience with Salesforce integrations using RESTful and SOAP web services

• Familiarity with DevOps practices, CI/CD tools, and version control systems like Git

• Proven experience working with Copado for deployment automation, CI/CD pipeline configuration, and release management

• Strong problem-solving skills and the ability to troubleshoot issues across multiple environments

• Experience working in Agile/Scrum teams supporting enterprise applications

• Salesforce platform certifications are a strong plus.

Must-Have Skills:

• Proficient in developing custom solutions using Salesforce Lightning Components (Aura and LWC), Apex classes, Visualforce pages, and Apex triggers, including batch classes and schedulers with exception handling.

• Experience configuring standard/custom objects, fields, page layouts, validation rules, roles, profiles, permission sets, and region-specific sharing and access models.

• Hands-on experience integrating Salesforce with internal and external systems using REST and SOAP APIs; familiarity with middleware for system interoperability.

• Familiarity with DevOps tools, version control systems (e.g., Git), and CI/CD pipelines beyond Copado, contributing to efficient and traceable deployments.

• Strong analytical mindset with the ability to troubleshoot platform issues, optimize performance, and explore emerging Salesforce features for continuous improvement.

• Willing to learn and seek for knowledge and contribute for the team’s progress and personal development.

• knowledge on helping the stakeholders with the report’s generation using Salesforce reporting functionality.

• Knowledge on creating rubric for prioritization and scoring of various elements in the applications.

• Experience on writing queries and finding RCA & providing resolutions.

• Ability to adapt to the changing needs of the technical needs of the system.

Good-to-Have Skills:

• Skilled in using Copado for deployment automation, CI/CD pipeline configuration, source control management, and environment management across multiple sandboxes.

• Experience participating in Agile/Scrum teams, with knowledge of sprint planning, retrospectives, and iterative development workflows.

• Deep understanding of Salesforce object model, workflows, formula fields, and Apex triggers customizing and extend platform functionality.

• Exposure to pharmaceutical, biotech, or healthcare industries with an understanding of compliance and patient safety requirements.

• Knowledge on ETL & Enterprise Data Lake, integration with Data Bricks & Building Pipelines.

Professional Certifications

• Salesforce Platform Developer I (required)

• Salesforce Platform Developer II (preferred)

• Certified Scrum Developer or SAFe Agile (optional)

Soft Skills:

• Excellent problem-solving and analytical skills

• Strong communication and interpersonal abilities

• High attention to detail and commitment to quality

• Ability to prioritize tasks and work under pressure

• Team-oriented with a proactive and collaborative mindset

• Adaptable to changing project requirements and evolving technology

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