Career Category

Operations

Job Description

Live

What you will do

Let’s do this. Let’s change the world.

Part of Amgen’s R&D Strategy & Operations organization, the R&D Knowledge & Learning team is responsible for enabling scientific excellence, clinical execution, and regulatory rigor through world-class knowledge, learning, and performance support. We operate role-based learning & development, knowledge management, scientific and therapeutic area training, library and subscription services, and enabling technologies.

The Senior Manager, R&D Knowledge & Learning Capabilities Lead serves as the architect and optimizer of the Knowledge & Learning operating system. This role is accountable for designing, governing, and continuously improving the capabilities, operating models, standards, and enabling technologies that allow the global R&D Knowledge & Learning organization to scale with speed, quality, and compliance.

This leader works horizontally across Knowledge Management, Learning Business Partners, scientific/product/therapeutic training teams, GxP Training, and global learning operations, strengthening how these capabilities function individually and together. The role also evaluates and responsibly applies automation, AI, and ML-enabled approaches to improve knowledge flow, onboarding & learning effectiveness, and operational efficiency, ensuring innovation is intentional, governed, and value-driven.

Responsibilities

Knowledge & Learning Capability Architecture

• Design and continuously evolve the end-to-end knowledge, learning, and onboarding operating model, ensuring clarity of roles, decision rights, workflows, and integration across KM, functional learning, scientific training, and delivery enablement

• Define onboarding as a strategic capability – focused on role readiness, risk-based learning, and accelerated time-to-productivity – rather than a one-time event

• Identify systemic gaps, redundancies, and bottlenecks across the knowledge and learning ecosystem and lead targeted capability improvements

Operating Model, Standards & Lifecycle Governance

• Establish and govern standards, methodologies, and lifecycle discipline that apply across learning, knowledge assets, and performance support (discover > design > build/buy > launch > sustain > retire)

• Develop and maintain standard work (playbooks, templates, RACIs) that enable repeatable, scalable execution across all knowledge and learning offerings

Operational Excellence

• Lead redesign and optimization of knowledge, learning, and onboarding processes to improve efficiency, reliability, and experience

• Partner with AIN Learning Enablement, KM, GxP, and Global Learning Ops to ensure seamless end-to-end management of enabling infrastructure (e.g., LMS/LXP, knowledge platforms, automation tools)

Portfolio, Measurement & Insight

• Enable portfolio-level governance and prioritization across knowledge, learning, and onboarding investments, ensuring transparency, alignment, and effective resource utilization

• Define and implement KPIs spanning time-to-productivity, role readiness, adoption, effectiveness, and value realization

• Produce executive-ready insights to guide decision-making and continuous improvement

Capability Uplift & Enablement

• Strengthen the capability of Knowledge & Learning professionals through coaching, frameworks, and targeted enablement (e.g., portfolio thinking, lifecycle management, instructional design rigor, KM best practices)

• Serve as a thought partner to Knowledge & Learning leaders, enabling consistent maturity and performance across teams

Automation, AI & Innovation Enablement

• Evaluate, pilot, and guide the responsible application of automation, AI, and ML across knowledge, onboarding, and learning (e.g., content management, personalization, analytics, workflow automation)

• Partner with AI&D, DTI, Quality GxP, and governance bodies to ensure solutions are validated, scalable, and compliant

• Translate emerging technologies into practical, value-generating use cases for the Knowledge & Learning ecosystem

Change Leadership & Integration

• Lead change management for new standards, operating models, and technologies to ensure adoption and sustained impact

• Foster a culture of continuous improvement, learning innovation, and cross-capability collaboration

Basic Qualification:

• Any Degree and 12 - 17 years of experience in the relevant field.

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