Career Category

Information Systems:

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with Veeva – Vault CTMS business customers, Veeva engineers, data engineers, AI/ML engineers to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality work from the team.

Roles & Responsibilities:

• Collaborate with System Architects and Product Managers to manage business analysis activities for Veeva – Vault CTMS system, ensuring alignment with engineering and product goals.
• Capture the voice of the customer to define business processes and product needs.
• Work with Product Managers and customers to define scope and value for new developments.
• Collaborate with Veeva – Vault CTMS business collaborators, Amgen Engineering teams and Veeva consultants to prioritize release scopes and refine the Product backlog .
• Support the implementation and integrations of Veeva – Vault CTMS with other Amgen systems.
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs.
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team.
• Clearly express features in User Stories/requirements so all team members and collaborators understand how they fit into the product backlog .
• Ensure Acceptance Criteria and Definition of Done are well-defined.
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs.
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to collaborators.
• Develop and implement effective product demonstrations for internal and external customers.
• Maintain accurate documentation of configurations, processes, and changes.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Bachelor’s degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

Preferred Qualifications:

• Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology.
• Experience with Agile software development methodologies (Scrum).
• Good communication skills and the ability to collaborate with senior leadership with confidence and clarity.
• Experience in writing requirements for development of modern web application.
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA.

Good-to-Have Skills:

• Familiarity with Veeva Clinical Platform, especially Veeva – Vault CTMS system .
• Experience in managing product features for PI planning and developing product roadmaps and user journeys.
• Technical thought leadership.
• Able to communicate technical or complex subject matters in business terms.
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology.
• SAFe for Teams certification (preferred).
• Certifications in Veeva products (Preferred).
• Certified Business Analysis Professional (Preferred).

Soft Skills:

• Able to work under minimal supervision .
• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work.
• Excellent analytical and gap/fit assessment skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams .
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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