At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Ensure KYC Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
• Analyze risk on customer and legal entity accounts, making sound decisions to ensure the compliance of terms and conditions.
• Deliver on metrices defined by the process.
• Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
• Relevant system updates basis the KYC information received from Card Members and Legal entities.
• End to End review of account specific KYC journey for appropriate actioning.
• Reviewing Card Members and entity documents, identifying gaps in the documents.
• Complete all transactions agreed with the customer and adhere to all timelines/deadlines.
• Outbound Calls to follow up with Card Member’s/Legal entities for KYC Completion.
• Inbound Voice Servicing to assist Card Member’s/Legal entities with KYC inquiries.

Minimum Qualifications

• Bachelor’s degree
• Not more than 5 years of difference between highest education degree completion date and Joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• A willingness to learn and adapt to new tasks and challenges

Preferred Qualifications:

• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment & converse fluently with card members/clients

Additional Requirements:

• Flexible to work anytime between 8:00 AM till 9:00 PM, including weekends (Subject to change as per the business requirements)
• Hybrid Environment- on site expectation 3 days/week.
• Workplace Flexibility: Full time. Shift flexibility requirements.
• American Express offers a fantastic and diverse working environment

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Career development and training opportunities