At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team (USCSDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

You will be part of the Global Web Engineering team whose mission is to be essential in our Customers’ digital lives by providing value, convenience, and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern, scalable, customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company.

Key Responsibilities

• Lead and work with a team of highly accomplished engineers to build and deliver customer-centric roadmap.

• Responsible to build the new features and iterate on existing products using the latest software development methodologies and frameworks to ensure scalability and reliability.

• Work with product managers to prioritize features for new products based on customer needs; and enable the web product vision for the company and manage a list of requirements based on industry trends and new technologies.

• Mentor and nurture talent and promote a culture of togetherness, partnership, and continuous team improvement through mentoring, feedback, and metrics.

• Responsible for the people management of a co-located and remote engineering teams.

• Recruit and hire outstanding and diverse web talent from the industry.

• Influence up/down/across and promote modern software engineering principles!

• Collaborate with product and business and technology teams to motivate change required to implement product roadmaps and support the team in technical issue resolution.

• Think out of the box and bring an external engineering expertise and view. Desire to learn new technologies, ability to enable business capabilities through innovation and increase efficiency in crafting and delivering new capabilities with our global colleagues.

• Engage in 1-on-1 conversations with team members for mentorship and career development planning.

• Collaborate within and across business units to prioritize, plan, and implement the development schedule for major product releases.

Qualifications

• Experience being a people leader, coaching, mentoring, and guiding for highly talented technical teams.

• Proven experience hiring, retaining, and leading high-caliber engineering talent.

• Understanding of web UI technologies and frameworks such as React, Typescript, Next.js and Angular

• Demonstrated experience driving adoption of AI-powered developer tooling, including code generation and AI pair-programming platforms such as GitHub Copilot, Devin.ai, and similar AI coding agents.

• Experience leveraging AI-assisted development tools to improve engineering productivity, code quality, modernization efforts, and SDLC acceleration.

• Experience building customer-facing products with performing, availability and high scalability and bringing in new technologies based on current industry standards.

• Strong written and verbal communication skills with the ability to cater to a diverse audience: executive collaborator, customer, partner, engineering.

• Experience leading and building software engineering teams designing and building efficient software products in a fast-paced, sophisticated, and dynamic software development environment. Hands-on experience architecting and building modern REST APIs.

Experience with Agile, Scrum or other rapid application development methodologies is required.

• Commitment to drive a culture of accountability and ownership to empower teams and motivate change.

• Experience leading individual contributors and providing career direction, coaching, and building development plans.

• Experience working in a distributed team model and collaborating with remote team members.

• BS or MS degree in computer science, computer engineering, or other engineering disciplines.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions