At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

GMNS Product Team is part of Global Merchant and Network Services (GMNS) which drives development of new payment services and products for the American Express Issuers, Acquirers and Merchants. Team is responsible for the operation of the payment network, safely and securely processing more than $1.9 trillion in transaction volume globally each year. This team is transforming the Network and Acquirer platforms into flexible, agile systems capable of supporting a range of new services, features, and payment types.

How will you make an impact in this role?

The Product Enablement team is part of the Partner & Product Enablement (PPE) organization within GMNS Product and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products. This role will focus on elevating the GMNS Customer Experience to ensure that working with American Express is simple, consistent and future-ready.
The successful candidate will serve as a central business contact to provide product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation across the GMNS Product portfolio. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key policies and processes.

Responsibilities:

• Supporting end-to-end program execution across customer journey transformation initiatives (e.g., onboarding, servicing, certification, integration layer)
• Track milestones, dependencies, and risks across multi-workstream programs and ensure timely delivery.
• Embed risk, control, and compliance frameworks into program execution and customer journey design.
• Partner with Product, Technology, Design, Certification, and Business teams to deliver integrated solutions.
• Support API-driven capabilities for seamless partner onboarding and servicing.
• Drive adoption of digital self-service and automation-led servicing models.
• Develop and maintain documentation, including FAQs, to support internal and external stakeholders.

Skills Required:

• Strong understanding of end-to-end customer journeys and operational processes.
• Expertise in articulating product functionality and demonstrating technical acumen
• Knowledge or experience in customer interactive tools focusing on uplifting customer experience.
• Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus
• Ability to learn new tools and processes and deliver consultancy to internal as well as external partners
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Ability to effectively prioritize and manage the completion of tasks
• Self-motivated and proactive, with a high degree of autonomy and accountability.
• Passion for emerging payment technologies, innovation, and enhancing customer and partner experiences.
• Flexibility and resilience to thrive in a demanding and dynamic environment.

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.