Corporate Credit Specialist (Voice role - AUS and HK markets, early morning shifts) - Cantonese speaker

Take your career in the field of credit risk analysis to the next level.

As a Credit Analyst within the Global Credit Administration at American Express, your analytical skills and problem solving capabilities will go a long way in protecting our business. At the same time, you'll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you'll be part of a dynamic organization that's committed to leading the industry and shaping careers for anyone who wants to be successful.

Minimum Qualifications:

• At least 3 years call center experience, with a minimum of 1 year credit/risk related experience in operations team

• Experience in handling elite/premium clientele, servicing ANZ/HKG markets

• Hospitality and sales background is encouraged

• Strong analytical and problem-solving skills

• Fluent in English (both written and verbal)

• Fluent in Cantonese and Mandarin for Singapore and Hong Kong markets

• Ability to identify and act on issues that may impact customer experience

• Committed to deliver the highest level of customer service

• A team-oriented individual with growth mindset and positive affluence

How will you make an impact in this role?

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members.
• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.