At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Team Overview

The U.S. Consumer Services and Enterprise Digital Technology Team unifies essential strategic technology functions, including digital experience engineering, marketing technology, enterprise communications, travel and lifestyle services, and automation. All of these are built upon a robust data technology framework that emphasizes data governance and management. The team is dedicated to developing customer-facing capabilities that strengthen and broaden digital engagement, as well as core technical competencies that serve multiple business lines and customer segments.

Our organization encompasses the US Consumer Services Cross Platform Delivery Team’s Strategic Initiatives group. This group is responsible for overseeing the planning and delivery of technical products at scale, seamlessly coordinating efforts across platforms, delivery teams, and external partners. Their strategic technology expertise enables efficient and elective market delivery of innovative products and solutions.

Role of the Technical Program Manager

The Technical Program Manager is crucial in accelerating the success of USCS Tech by identifying, driving, and taking ownership of key strategic initiatives. We are looking for a forward-thinking, enthusiastic, and diligent technologist who thrives in collaborative environments. The ideal candidate will work alongside the team to create solutions that boost engagement and loyalty among our current cardmembers and attract new customers to the Amex brand. This position requires close collaboration with business partners, project managers, technical engineers, and leadership to ensure comprehensive, efficient, and standards-aligned solutions.

We invite you to join an exciting transformation and become part of a team of innovative, inquisitive, and passionate professionals. Our mission is to shape the future of American Express by remaining at the forefront of technology and bringing new innovations to life

Focus Areas

• Act as a proactive driver for USCDT, partnering with stakeholders throughout
  Technology to lead strategic programs.
• Build strong working relationships across the business, including with teams,
  business partners, and senior leaders, to enhance collaboration, resolve
  challenges, remove obstacles, and create impactful solutions.
• Lead technical discussions related to project plans, ensuring alignment across
  various teams.
• Collaborate with leadership and internal partners to assess and develop insights on opportunities that influence the strategic direction of projects.
• Lead essential governance discussions and deliver program communication and
  training strategies.
• Work with program teams and partners to address and resolve program- and
  project-level risks and issues.
• Negotiate and influence cross-functional teams to ensure appropriate and
  sustained resource engagement throughout project execution.
• Anticipate risks and issues at the program level, ensuring that elective mitigation
  plans are in place to safeguard delivery timelines and objectives.
• Support the ongoing development of marketing technology strategy documents.
• Collaborate with cross-platform development teams on major programs.
• Take ownership of or provide essential input into the measurement and tracking of key goals, metrics, and executive-level reporting.
• Exhibit inspiring leadership throughout all initiatives and interactions.

Qualifications

• Demonstrated ability to collaborate across teams, build and leverage strong working relationships, and guide diverse opinions to consensus.
• Experience managing multiple concurrent initiatives, priorities, and teams
  effectively.
• Skill in clarifying objectives, managing ambiguity and undefined problems,
  advocating for simplification, and influencing teams.
• Exceptional oral and written communication skills, with experience engaging and
  influencing cross-functional stakeholders and senior leaders.
• Strong knowledge of project management processes, including the use of project management software tools, templates, and management techniques.
• Proactive collaborator who builds trust through transparency and delivering on
  commitments.
• Proven capability to manage change in a dynamic environment and influence others without direct authority.
• Commitment to questioning assumptions, challenging the status quo, and pursuing continuous improvement.
• Never settles for being “good enough.”
• Familiarity with the Customer Marketing technology ecosystem and related
  programs is preferred.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.