At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

In this position you will primarily focus on payment research and allocation of payments that could not be automatically credited to the corresponding card accounts. Ensure daily payments are captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience.

This is a business-critical function that involves handling large sums of money.

Responsibilities:

• Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited

Accurately allocate and process payment credits to card accounts within SLAs

• Handle client correspondence via email and re-educate customers on payment behaviours

• Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)

• Handle payment queries, disputes, and investigations for internal and external customers

• Achieve key performance metrics in line with team scorecards

• Adhere to the strict compliance regulations and culture, ensuring controls completed daily

• Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies

• Escalate any market impacts in a timely manner and keep GPS leadership informed of issues

• Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels

Minimum Qualifications

• Graduate in any stream (Not more than 5 years of difference between highest education degree completion date and Joining date.)

• The successful candidate needs to be an organized, energetic individual with well-developed communication skills.

• A high level of numeracy and analytical skills is required

• Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential

• Ability to identify, gather and analyse complex information

• High level of customer focus with excellent problem-solving skills

• Ability to organize and manage to deadlines, adapting your time to changing priorities to meet the needs of the department.

• Ability to work as part of a team ensuring team goals are achieved

• Knowledge of Microsoft Office (Word, Excel, PowerPoint)

• Should not have enrolled in any prior Government Apprenticeship programs.

Additional Requirements:

• Hybrid Environment- on site expectation 3 days/week.
• Workplace Flexibility: Full time. Shift flexibility requirements.
• American Express offers a fantastic and diverse working environment.

Preferred Qualifications

• Amex systems knowledge including Globestar, WCR, AXIOM,

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Career development and training opportunities