At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Unit/ Role Specific Info

American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

 Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

How will you make an impact in this role?

We are seeking a proactive and motivated intern to join our Global Travel & Lifestyle Services team. This internship is designed to provide hands-on experience in partner engagement, operational excellence, and data analysis within a global service environment.

This is a non-customer facing role, focusing on internal operations, quality assurance practices, and cross-functional collaboration. The internship offers the opportunity to gain exposure to how a leading organization delivers premium travel and lifestyle services, while developing professional skills in a supportive and structured setting.

We encourage interns not only to support existing processes but also to challenge the status quo by proposing suggestions for review and exploring new ways of doing things.

Key Responsibilities

Partner Engagement & Operations

• Support the administration of travel benefits and operational workstreams.
• Assist with coordination and documentation across cross-functional projects.
• Provide administrative support to ensure smooth departmental operations.

Quality Assurance & Call Listening

• Conduct call listening and quality assessments of customer interactions.
•  Participate in call calibration sessions with team leaders and seniors.
• Identify service trends and improvement areas, sharing observations for review.

Process Excellence, Data Analysis & Innovation

• Perform root cause analysis based on call quality reviews and operational data.
• Consolidate findings into monthly reports and present insights to the team.
• Suggest process improvements for review, with the aim of driving efficiency and enhancing customer experience.

Learning & Development Exposure

• Attend team meetings and observe how leaders and senior colleagues manage daily operations.
• Gain insights into coaching, leadership, and performance management in a global setting.
• Develop professional skills in problem-solving, data interpretation, and project coordination.
• Learn best practices in compliance, operational governance, and corporate communication.

Confidentiality & Compliance

As part of the role, the intern will be expected to respect and maintain confidentiality of all company data, customer information, and internal documentation. Adherence to company compliance standards and policies is required at all times.

Skills and Qualifications                          

•  Currently pursuing a degree in Business Administration, Hospitality, or a related field.
•  Strong analytical and problem-solving skills, with a solution-oriented mindset.
•  Excellent written and verbal communication skills.
• Organized, resourceful, and able to manage multiple tasks.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

• Eagerness to learn, innovate, and contribute in a collaborative environment

   

   

   

Additional Information:

• Location: Kuala Lumpur

• Starting Date: 27th April

• Duration:  6 Months

• Hours: Full time

• Year of study: Bachelors - penultimate or final year of study

This internship requires you to be available for a period of 6 months.

Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions.