Description:

• External
  At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Market Performance Analyst (Canada) is a critical role within Travel & Concierge Experiences (TCE), responsible for leading market-level analytics and delivering actionable insights to drive performance across all three business constituencies. This role translates data into strategic direction, enabling informed decision-making while identifying forward-looking growth opportunities.

The position plays a key role in advancing priority initiatives while also supporting core BAU responsibilities such as Centurion portfolio management. In addition, the role provides strategic thought partnership to accelerate TCE priorities—particularly in scaling Differentiated Experiences and Personalize It capabilities across the Canadian market.
This is a high-impact, highly visible role requiring close collaboration with senior leadership, operations, and global partners to shape performance strategy and elevate customer and business outcomes.

Key Responsibilities

• Lead end-to-end market performance analytics for Canada, delivering clear, actionable insights across all TCE lines of business.
• Translate data into strategic recommendations to drive growth, optimize performance, and enhance customer experience.
• Identify emerging trends, risks, and opportunities to inform forward-looking business strategies and investment decisions.
• Support and actively contribute to key strategic initiatives, including Project Himalaya, North Star, and Project Taurus.
• Manage and optimize the Centurion portfolio through data-driven insights, performance tracking, and targeted opportunity identification.
• Develop and evolve performance metrics and KPIs aligned to business objectives (e.g., conversion, engagement, share of wallet, experience quality).
• Build and deliver comprehensive reporting and dashboards to monitor performance, track progress, and highlight areas for improvement.
• Partner closely with operations, analytics, and global teams to ensure data integrity, consistency, and alignment of performance methodologies.
• Provide strategic support for long-range planning, including scenario analysis, forecasting, and business case development.
• Drive adoption of advanced analytics and AI capabilities to enhance insight generation, personalization strategies, and decision-making.
• Collaborate with cross-functional stakeholders to embed insights into execution and ensure measurable business impact.
  Ensure all performance strategies and initiatives align with applicable regulatory requirements, including TICO (Ontario) and OPC (Quebec).

Required Qualifications

• Proven experience in analytics, business performance management, or strategy within financial services, travel, or servicing environments.
• Strong analytical and problem-solving skills, with the ability to synthesize complex data into clear insights and recommendations.
• Demonstrated ability to influence stakeholders and drive outcomes in a cross-functional, matrixed organization.
• Strong understanding of performance metrics, business drivers, and customer experience levers.
• Experience supporting strategic initiatives and translating insights into execution.
• Knowledge of regulatory frameworks relevant to the Canadian market, including TICO and OPC.
• Proficiency in data analysis tools (e.g., Cornerstone, Excel, SQL, LUMI, Tableau) and familiarity with AI-driven analytics.
• Excellent communication and presentation skills, with the ability to tailor messaging to senior leadership.
• Strong project management skills with the ability to manage multiple priorities simultaneously.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Analytics, or a related field; advanced degree is a plus.
• Experience in Travel & Concierge Experiences or premium servicing environments.
• Familiarity with Centurion or high-value customer portfolio management.
• Experience working on large-scale transformation or strategic initiatives.
• Exposure to global or multi-market environments.

Hiring Range: $68,000 to $102,000 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.