At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Overview

We are seeking a highly organized and strategic Program Manager to lead the planning, coordination, and execution of our Data Controls Implementation initiatives. This role will be responsible for managing complex project plan deliverables, driving cross-functional alignment, and ensuring successful execution of team goals. The ideal candidate is detail-oriented, executive-ready, and highly proficient in Airtable for program tracking and reporting.

Key Responsibilities

Program & Project Management

• Own and manage the end-to-end Data Controls Implementation project plan, ensuring milestones, dependencies, and deliverables are clearly defined and executed on time.
• Develop and maintain detailed program trackers, dashboards, and reporting mechanisms (primarily in Airtable).
• Identify risks, issues, and dependencies; proactively drive mitigation strategies.
• Ensure alignment across stakeholders including Data, Technology, Risk, Compliance, and Business teams.
• Monitor progress against goals and hold teams accountable for commitments.

Executive Reporting & Communication

• Develop clear, concise, and visually compelling executive-level presentation materials (e.g., steering committee decks, status updates, risk summaries).
• Translate complex data control and technical topics into business-relevant insights.
• Provide regular updates to senior leadership on program status, risks, and key decisions required.
• Facilitate executive forums, working sessions, and stakeholder meetings.

Goals & Delivery Management

• Drive execution of team goals and strategic initiatives tied to Data Controls implementation.
• Track KPIs and performance metrics to measure program success.
• Ensure cross-functional teams remain aligned on priorities and timelines.
• Foster accountability and transparency across workstreams.

Airtable Ownership

• Serve as the primary owner and power user of Airtable for program tracking.
• Design and optimize Airtable bases, views, automations, and reporting dashboards.
• Ensure data integrity and usability across stakeholders.

Qualifications

• 5+ years of experience in Program Management, preferably within Data, Risk, Controls, or Regulatory initiatives.
• Proven experience managing complex, cross-functional programs with multiple stakeholders.
• Advanced proficiency in Airtable (required).
• Strong executive presentation development skills (PowerPoint or equivalent).
• Exceptional communication skills — able to simplify complex concepts for senior leaders.
• Demonstrated ability to drive accountability and deliver results in fast-paced environments.
• Strong organizational skills and attention to detail.
• Experience in financial services or regulated environments is a plus.

Key Competencies

• Strategic thinking with strong execution focus
• Executive presence and communication
• Risk and issue management
• Data governance and controls familiarity
• Stakeholder influence and alignment
• Operational rigor and structured planning

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.