At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is a leader in supporting small business owners and larger companies with products and services to help them run and grow their businesses. The US Small Business and Middle Market segment (SME - Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company.

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending and Co-Brand cards and Small Business Banking Products.

The GCS Small Business Marketing team drives marketing across the full Card Member lifecycle for US Small Business card and non-card products. The Senior Analyst, Card Delivery Experiences will be part of Membership Onboarding team and will own the strategy, execution, and optimization of all card delivery marketing experiences. This role is responsible for designing and delivering high-impact, high-visibility assets that shape first impressions for Card Members and drive engagement into digital journeys.

Key Responsibilities:

• Own end-to-end creative and operational management of card delivery experiences, collaborating closely across card products, internal & external creative agencies, global card issuance (GCI), direct marketing excellence (DME), servicing, and enterprise digital experiences (EDX).
• Oversee and document all workflow logistics inclusive of print and production timelines, inventory, budget and fulfillment processes, while identifying opportunities for operational optimizations and efficiencies.
• Develop and launch assets as part of product refreshes and other customer marketing initiatives across all card delivery experiences including premium unboxing experiences.
• Drive executional rigor and operational excellence while flawlessly delivering high impact experiences in a highly visible and logistically complex environment.
• Serve as the day-to-day marketing lead and facilitator of weekly forums across partners.
• Collaborate with Consumer and Corporate counterparts to share best practices and identify new opportunities.
• Build and leverage strong cross-functional relationships to influence outcomes across teams.
• Manage engagement reporting & tracking, develop trend analysis and insights to help build a learning agenda to drive innovation and elevated customer experiences.

Minimum Qualifications:

• Bachelor’s degree required
• 2–3 years of experience in prospect/customer marketing, operations, and/or intensive, highly logistical program management
• Proven experience planning, managing, and communicating the details of multiple workstreams in a fast-paced environment
• Experience managing compliance and approval processes
• Ability to influence and collaborate across cross-functional teams and stakeholders
• Self-starter comfortable operating in high-visibility and operationally complex initiatives
• Strong written, verbal, and presentation communication skills with high attention to detail

Preferred Qualifications:

• Experience in print and/or direct mail marketing
• Strong understanding of the direct marketing landscape
• Experience managing agencies or external partners
• Proven project management skills with the ability to manage multiple priorities in a fast-paced environment
• Hands-on experience in creating, managing, and QA’ing tracking URLs to ensure accurate performance measurement and reporting

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.