WHAT YOU DO AT AMD CHANGES EVERYTHING:

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.THE ROLE:
Reporting to the Regional Adaptive Embedded Group Director, this customer quality engineering role will support customer quality engagements across several AMD markets for board and component products.

THE PERSON: We are looking for a strong communicator who can work with new product introduction support, manage quality perception, and manage customer issues.

KEY RESPONSIBILITIES:

• New product introduction support.

• Support marketing messaging related new product release for components & boards.

• Remove customer qualification barriers to new product sales including characterization, testing, reliability, and environmental.

• Work with support, design, product, and test engineering to drive customer 8D resolution and preventive action.

• Manage quality perception with sales, factory, and key customers.

• Understand emerging customer quality, use profiles, and environmental requirements.

• Shape & improve customer quality scorecard results.

• Plan and manage customer technology assessments, audits, and visits.

• Drive customer issue handling

• Work closely with sales FAE’s & technical support to diagnose application issues & other customer problems.

• Resolve customer issues to root cause, corrective and preventive actions.

• Ensure smooth internal factory hand-offs with internal technical teams for customer issues & product returns.

• Provide technical application assistance in failure analysis.

PREFERRED EXPERIENCE:

• Extensive experience working in semi-conductor or electronics in either quality, product engineering, process engineering, yield control or support role.
• Experience with application hardware design, semiconductor packaging, x86 or ARM technology, and/or markets such as datacenter, automotive and aerospace a plus.
• Fluent Japanese skill
• Business level English skill

 ACADEMIC CREDENTIALS:

• Bachelors degree or Masters Degree

LOCATION: Tokyo, Japan

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.