Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

The Amazon Music Digital Operations team Is a unique group of global supply chain managers whose primary responsibility is to ensure catalog flows smoothly from music providers to our global customers and services. We are seeking a Global Operations Manager to lead the geographically-distributed team, interfacing with both internal and external executive teams, owning the operational relationship with our most strategic partners, and influencing global supply chain strategy. The team oversees end-to-end processing of catalog, from new provider integration to tooling and process requirements for new countries, products and services.

The Global Operations Manager will participate in international standards development, representing Amazon's interests from the ideation phase to the execution phase of new industry capabilities. You
will be the primary conduit between content providers and Amazon tech and product teams, engaging with suppliers and industry organizations to shape industry standards and define initiatives for prioritization on the Amazon development roadmap. The Global Operations Manager will demonstrate relentless passion for Amazon Music customers and partners, ensuring supply chain capabilities are relevant, current and industry-leading.

For this cross-functional role, we are seeking an experienced, collaborative person requiring a process-driven, operational mindset, attention to detail, technological aptitude, and strong communication skills. The ideal candidate will be self-driven with extensive music industry and digital supply chain experience and aptitude to thrive in a fast-paced, results-driven environment. This role offers opportunities to champion digital operations and support external and internal partnerships within a strong, innovative culture.

Key job responsibilities
Manage a highly specialized, geographically-distributed team of Digital Operations Managers who own completeness, quality and timeliness of selection for Amazon Music's global products and services

Participate in and influence direction of international standards development for the exchange of data and assets across all aspects and hundreds of companies in the music industry value chain

Conceptualize, define and drive improvements to the digital supply chain synthesizing inputs from partners, cross-functional stakeholders, and industry standards organizations. Collaborate with product and adjacent development teams to streamline and automate how content and metadata are ingested and used in Amazon Music's services.

Maintain strategic partner relationships with senior executives and industry leaders, owning collaborative innovation and coordinated execution for new Amazon products, countries, capabilities, and ground-breaking technologies.

Participate in yearly cross-functional goal planning and prepare strategic recommendations for senior leadership within the Amazon Music organization. Function as an escalation point to remove obstacles to the seamless flow of catalog. Establish goals, plans and related metrics to track and communicate progress against Amazon Music objectives.

Balance competing and conflicting priorities across business and tech teams, weighing urgency against long-term needs and escalating with backbone to advocate for the needs of the organization or customers.

About the team
The Amazon Music Operations team is responsible for maintaining the flow of content and metadata for Amazon’s customers. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music & spoken word to customers in new and exciting ways that enhance their day-to-day lives. Everyone on our team has a meaningful impact on product features, new directions in audio streaming, and customer engagement. Come join us as we make history by launching exciting new projects in the coming year.

Basic Qualifications

• Experience engaging and influencing senior executives
• Bachelor's degree or equivalent in a related field
• 5+ years of people management in a digital media environment

Preferred Qualifications

• Experience visualizing data in Tableau or other relevant data visualization software
• Knowledge of SQL at the intermediate level
• Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
• Experience writing business requirements documents, functional specifications, and use cases
• Experience defining roadmap strategy and prioritizing deliverables for your team products
• Experience or experiments incorporating Agentic AI into operational workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 189,300.00 - 256,100.00 USD annually
USA, WA, Seattle - 172,100.00 - 232,800.00 USD annually