Ring is seeking a mission-driven, operationally elite leader to serve as Head of Efficacy, responsbile for Ring's crime deterrence capability across Virtual Security Guard (VSG), AI-powered proactive security features, and other security testing programs. This leader will own the end-to-end strategy for proving, measuring, and continuously improving Ring's ability to deter and stop crime in real-world conditions.
This is not a traditional product or engineering role. This is a security operations leadership role that demands someone who has operated in high-stakes, time-critical environments where seconds determine outcomes. The ideal candidate brings a law enforcement or military background — ideally special operations — combined with the ability to translate tactical expertise into scalable product testing frameworks, operational playbooks, and measurable deterrence outcomes.
You will define what "effective deterrence" means for Ring and drive continuous improvement across Ring serivces including VSG, AI proactive features (person detection, automated deterrence, smart alerts), and emerging security capabilities. You will partner cross-functionally across Product, Engineering, AI/ML, Operations, Legal, and external partners to ensure every feature Ring ships actually stops crime — not just detects it.

Key job responsibilities
Own the definition, measurement, and continuous improvement of Ring's crime deterrence capability across all products and services.
Define methodology, establish facilities or field testing partnerships, and create repeatable test protocols.
Define the deterrence effectiveness framework: what metrics matter (response time to intervention, deterrence success rate, escalation accuracy, dispatch outcomes), how they're measured, and what "good" looks like.
Lead a team that operates at the intersection of security operations, product testing, and data-driven optimization.
Set ambitious, measurable goals for deterrence outcomes and build mechanisms to inspect performance at daily, weekly, and monthly cadences.
Design real-world testing protocols that simulate actual scenarios across diverse environments (residential, commercial, urban, rural, day, night, weather conditions).

Basic Qualifications

• Experience in capacity planning, operations planning, business analysis or equivalent
• 10+ years of experience in military operations, special operations, law enforcement tactical units, intelligence operations, or equivalent high-stakes security environments.
• 5+ years in leadership roles (military O-4+ or equivalent) with demonstrated experience leading teams in time-critical, high-consequence operations.
• Proven track record designing and executing testing programs, operational readiness exercises, or red team/blue team evaluations.
• Strong analytical capability — comfortable with data, metrics, dashboards, and using quantitative analysis to drive decisions.
• Demonstrated ability to influence cross-functional stakeholders and senior leadership with clear, data-backed recommendations.
• Experience operating in ambiguous, fast-moving environments where you had to build structure and process from scratch.

Preferred Qualifications

• U.S. Special Operations Forces background (Army Special Forces, Navy SEALs, MARSOC, Air Force Special Tactics, 75th Ranger Regiment, or equivalent).
• Experience in military or intelligence testing & evaluation (T&E) programs — designing test protocols, defining success criteria, and validating capability against real-world scenarios.
• Background in physical security system design, evaluation, or consulting.
• Experience in a technology, product, or operations role — demonstrating the ability to translate tactical/operational expertise into scalable programs within a tech company.
• Experience with AI/ML systems, computer vision, or sensor-based detection technologies.
• Familiarity with queuing theory, response time optimization, or real-time operations management.
• MBA or advanced degree in operations research, security studies, systems engineering, or related field.
• Experience working with third-party security monitoring or central station operations.
• Active or recently held U.S. security clearance.
• Experience with law enforcement coordination, emergency dispatch protocols, or public safety partnerships.
• Track record of building and scaling new teams or functions within technology companies.
• Strong executive presence with the ability to represent Ring's security capabilities to external stakeholders, law enforcement, and media.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 161,900.00 - 219,000.00 USD annually