Amazon Transportation Services is looking for a Regional Operations Linehaul Manager to join our ATS Middle Mile Ground Brazil team. This is a senior, high-complexity position that requires experienced leadership to manage middle mile linehaul operations across a region.
In this role, you will lead and optimize linehaul operations at a regional level, ensuring operational excellence across the full middle mile transportation process. Unlike a single-carrier or station-focused role, this position is cross-functional and regional — you will work across all carriers and programs in your region, acting as the bridge between central strategy and local execution.
You will be part of a highly collaborative, dynamic, and innovative environment where ideas are valued and experimentation is encouraged. We are looking for professionals with a strong track record of operational excellence and customer focus, who thrive in fast-moving, ambiguous environments and are ready to lead through complexity and constant change.
If you enjoy challenges and are ready to deliver results in an environment that combines the energy of a start-up with the scale of a global company, we want to meet you.

KEY JOB RESPONSIBILITIES:

-- Regional Operations & Performance Management --

• Lead regional linehaul operations cross-functionally across all carriers and programs in the region
• Manage performance of multiple carriers, ensuring achievement of OTP (On-Time Pickup) and OTA (On-Time Arrival) targets
• Conduct daily and weekly operational reviews, leading calls with operational teams and developing action plans for continuous improvement
• Perform Gemba walks and on-road monitoring to identify process gaps and implement corrective actions
• Communicate daily metrics and report exceptions to other operational departments
  -- Carrier Management & Development --
• Coordinate onboarding, training and ramp-up of new carriers in the region, including supporting on-site audits
• Implement and scale the Amazon Excellence Program with regional carriers
• Develop strategic relationships with carriers, serving as primary point of contact for performance and problem resolution regionally/locally
  -- Operational Excellence & Cost Management --
• Drive continuous improvement initiatives using Lean and Kaizen methodologies
• Identify optimization opportunities and implement solutions to improve operational efficiency
• Contribute to cost reduction initiatives through identification of regional optimization opportunities
• Support regional implementation of network optimization and routing efficiency initiatives
  -- Collaboration & Leadership --
• Collaborate with central and represent regional operations in business reviews, act as bridge between central strategy and regional execution
• Serve as voice of carriers within regional operations

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in employee and performance management
• Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
• Experience working with multiple groups of stakeholders
• Experience developing operational metrics
• Demonstrated experience managing multiple carriers or suppliers simultaneously
• Fluency in Portuguese and English (written and spoken)

Preferred Qualifications

• Master's degree or above in management, business administration, economics, engineering, marketing
• Knowledge of process improvement, ideally including Lean, Kaizen and Six Sigma
• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
• Experience with an e-commerce company
• Experience in Transportation Law

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