Senior Program Manager, EU Ops Concessions

Our Program Managers are always thinking about the bigger picture. As a Senior Program Manager, you will pioneer new ways of thinking, designing and delivering is your mission, collaborate with a wide range of stakeholders across the business and continuously scope out new solutions. Your objective is to reduce the defect rate and the cost of items that are not delivered to customers and not returned to Amazon. This is a new workstream where you will have the opportunity to innovate and deliver at scale.
These defects often do not reside within a single operations business line but span multiple functions, including first mile (FC), middle mile (ATS), last mile (AMZL, Carrier) and Reverse logistics. You will work closely with senior leaders to influence decision-making and guide them to focus on high-impact areas by creating clear business cases that consider trade-offs.
The success of this role will depend on your ability to successfully deliver programs and improvement initiatives through cross-functional collaboration. You will need to demonstrate a strong Bias for Action to achieve the team's goals. This role will be based in Madrid (MAD12), London (LHR16) or Luxembourg (LUX12).

Key job responsibilities
Create innovative solutions using data and research to address wider challenges in your organization
Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations
Work alongside senior leadership to establish and prioritize improvement program, seeing them through from start to finish
Enhance operational performance on every program in partnership with your stakeholders

A day in the life
As Senior Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan.

Senior Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

Basic Qualifications

• Experience in program or project management
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience leading process improvements

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