Senior Manager, Event Programs, Customer Engagement Programs

Lead a team of event program managers responsible for delivering specific event workstreams or regional programs within AWS's event portfolio. This role requires both strategic vision and operational excellence, as you'll manage the successful execution of assigned programs while developing and leading a high-performing team. You will be accountable for program delivery that aligns with global standards while meeting regional or specialized program needs across different event-specific disciplines (content, operations, platform, audience programs).

Key job responsibilities

Strategic Program Management:

Own and drive execution of assigned event programs (examples: regional Summits, content workstreams, specialized audience programs)
Lead a team of event program managers and associates across various event disciplines
Develop comprehensive program strategies aligned with business objectives
Create and maintain program roadmaps with clear milestones and deliverables
Drive innovation in program execution and delivery methods

Team Leadership & Development:

Build and manage high-performing teams across program workstreams
Lead teams during onsite event execution, ensuring excellence across all program elements
Provide structured mentorship and career development opportunities
Establish team goals and performance metrics
Manage resource allocation and team capacity
Create development plans and growth opportunities for team members
Operational Excellence

Design and implement scalable operational frameworks
Drive continuous improvement in program execution
Develop measurement frameworks to track and report on program performance
Create and maintain program documentation and best practices
Lead process standardization initiatives
Oversee onsite program delivery across multiple concurrent workstreams
Stakeholder Management

Build and maintain strong relationships with senior stakeholders
Create alignment across diverse stakeholder groups
Partner with regional or functional teams while maintaining global consistency
Present program status and recommendations to leadership
Manage critical stakeholder relationships during live events

mpact & Scope

Lead teams responsible for delivering key components of AWS's event portfolio
Drive operational excellence in program execution
Develop future leaders in the organization
Influence program strategy and innovation
Ensure successful delivery of complex, multi-workstream events

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 8+ years of professional non-internship marketing experience
• 3+ years of team management experience
• Bachelor's degree or equivalent
• Experience managing complex event programs
• Experience leading teams in high-pressure, live event environments

Preferred Qualifications

• Experience in technology-related sales, marketing or business development
• Experience managing technology industry events (5,000+ attendees)
• Track record of implementing innovative event solutions
• International program management experience
• Experience managing diverse event disciplines (content, operations, platforms)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 156,100.00 - 211,200.00 USD annually
USA, TX, Austin - 142,000.00 - 192,000.00 USD annually
USA, VA, Arlington - 142,000.00 - 192,000.00 USD annually
USA, WA, Seattle - 142,000.00 - 192,000.00 USD annually