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Customer Service
This position oversees Product Management for Amazon Devices (Kindle). This person will be responsible for strategic initiatives such as forming product management for a device category within Amazon devices, as well as defining the sales strategy with the ultimate goal of maximizing device sales, profits and Monthly Active Users.
A successful candidate will be expected to think and act both strategically and tactically. He/she will be analytical, customer centric, resourceful, team oriented, an effective communicator, and will have an ability to work independently under time constraints to meet ongoing and overlapping deadlines collaborating with various stakeholders including marketing, finance and operations team. You must have the ability to quickly formulate plans that are deeply backed up by data and execute across many work functions simultaneously.
You are the perfect candidate for this role if:
· You are able to communicate with local and global teams in Japanese and English
· You have led strategic initiatives such as forming the product sales management for consumer devices and worked with a cross-functional team of business, marketing and merchandising, internal development team, designers and operations managers.
· You have led sales strategies and demand generation strategies for an e-Commerce or retail business.
· You are a self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.
· You enjoy solving problems innovatively and are good at crafting solutions, both strategically and tactically.
· You use data to make the best decisions for your customers.
· You communicate clearly and effectively with cross functional groups and senior management, with excellent verbal and written interpersonal skills.
· You’re not afraid to get your hands dirty in day-to-day tasks to get things done.
· You have an obsession to drive a best-in-class experience across our Amazon Devices.
Key job responsibilities
· Leading the Amazon Devices' strategic initiatives such as forming product management for Amazon devices and work with a cross-functional team of business, marketing and merchandising, internal development team, designers and operations managers.
· Drive demand: includes running and developing new initiatives for selling devices on Amazon.co.jp.
· Drive customer engagement and grow Monthly Active Users through in-depth analysis of existing customers.
· Have an obsession to drive a better customer experiences through everything that we do here at Amazon.
· Support the definition of customer service policies to deliver the best customer experiences.
· Role is global in nature – will work with teams in other markets. Build strong internal relationships across Amazon. Influence internal teams including other regions to deliver the right results for our business growth.
· Ability to coordinate projects across functional teams in both Japanese and English, including engineering, marketing, merchandising and operations.
Basic Qualifications
- 7+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Bachelor's degree or equivalent
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazonについて

Amazon
PublicAmazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
10,001+
従業員数
Seattle
本社所在地
$1.5T
企業価値
レビュー
2.9
10件のレビュー
ワークライフバランス
2.8
報酬
3.7
企業文化
2.5
キャリア
2.3
経営陣
2.1
35%
友人に勧める
良い点
Good pay and compensation
Strong benefits package
Flexible scheduling options
改善点
Poor management and leadership
Limited growth and promotion opportunities
High stress and demanding work environment
給与レンジ
4件のデータ
L2
L3
L4
L5
L6
L2 · Data Analyst L2
0件のレポート
$108,330
年収総額
基本給
$43,332
ストック
$54,165
ボーナス
$10,833
$75,831
$140,829
面接体験
10件の面接
難易度
3.7
/ 5
期間
21-35週間
内定率
20%
体験
ポジティブ 10%
普通 10%
ネガティブ 80%
面接プロセス
1
Application Review
2
Recruiter Screen
3
Online Assessment
4
Technical Phone Screen
5
Onsite/Virtual Loop
6
Team Matching
7
Offer
よくある質問
Coding/Algorithm
System Design
Behavioral/STAR
Leadership Principles
Technical Knowledge
ニュース&話題
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