Seller Support Senior Associate

This is a full-time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

The Selling Partner Support Associate is the primary solution provider for global sellers on the Amazon platforms. In addition to providing a remarkable Seller experience. A Selling Partner Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, chat or/and email cases.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the team
Prior applying, please consider the following:

• Only schedules available for this role are Monday-Friday 9:00-18:00, Sunday-Thursday 9:00-18:00), Friday-Tuesday 12:00-21:00, Wednesday-Sunday 12:00-21:00, Saturday

• Wednesday 9:00-18:00, Saturday

• Wednesday 12:00-21:00. Option to choose schedule is subject to availability on the date offer is extended to successful candidate. Part-time, night or ‘graveyard’ shifts are not available.

• Amazon is a multinational technology company with English as its core business language and your hiring team may be located in different jurisdictions.

Basic Qualifications

• 1+ years of customer service experience
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• • 2+ years of working experience in corporate environments AND/OR volunteering, TCU, internship or university professional practice.
• • B1 English proficiency or higher.

Preferred Qualifications

• Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.